Faq

Hotel Petit Palace Puerta del Sol is your home in the very center of Madrid, Puerta del Sol. An emblematic hotel that preserves its nineteenth-century façade and perfectly combines history and modernity. Ideal for families with children, couples, groups of friends… and pets. You choose how to stay with us, but you will do it in the very center of Madrid and Spain. We are a hotel with rooms for everyone, including rooms with terraces and views of Puerta del Sol, with bicycles, healthy buffet breakfast, free Wi-Fi internet, flexible check-out times on Sundays and Mondays until 15:00 hours, gifts for children… and all the attention of a wonderful team! From here you can experience Madrid with everything around you: Puerta del Sol, Opera, Plaza Mayor, and Mercado de San Miguel, Calle Preciados, Gran Vía…

Located in Madrid, Petit Palace Puerta del Sol is a modern and comfortable hotel for travelers like you with all the necessary services for a perfect stay.

Petit Palace Puerta del Sol is a 3 star hotel, with all the services for a comfortable stay in the center of Madrid.

Puerta del Sol is the starting point for countless routes and adventures in Madrid, an unavoidable reference of the capital of Spain. And we are just a few steps away, as we are adjacent on Calle del Arenal, 4. This pedestrian street, always full of people, connects the Royal Theatre in Plaza de la Ópera with Puerta del Sol. Parallel to Calle Mayor, where Plaza Mayor and Mercado de San Miguel are located, the location of Petit Palace Puerta del Sol is simply a privilege. More central… impossible. Puerta del Sol will serve you to discover the Madrid of the Austrians with the Royal Palace and the Sabatini Gardens as points of interest, to let yourself be carried away by popular streets like Preciados or Carretas, to discover the offer of bars and restaurants in the neighboring Barrio de las Letras… undoubtedly proposals will not be lacking from Kilometer 0 of Spain.

The rooms of Petit Palace Puerta del Sol, completely renovated in 2025, offer you a multitude of services and comforts: free high-speed wifi, safe for laptops, minibar, flat-screen TV, kettle, bathroom amenities, and cribs for babies upon request. Enjoy renovated rooms in the heart of Puerta del Sol in Madrid, some of them with direct views of the square, to live the city from its heart. Choose the option that best suits your trip among our newly renovated rooms: the double room (with two single beds or one double bed), the superior double room with views of Puerta del Sol (to enjoy Madrid from the very center), the quadruple room (with a double bed or two beds and bunk beds), and the superior quadruple room with terrace and views of Puerta del Sol (the ideal space to relax while looking at Madrid from above). Book your renovated rooms in Puerta del Sol and turn your stay in Madrid into a comfortable, modern, and very special experience.

Yes, the rooms of Petit Palace Puerta del Sol have been completely renovated during the year 2025 to offer a superior accommodation experience to all our travelers.

Petit Palace Puerta del Sol is a hotel for families with children that offers numerous family services such as cribs, high chairs, gifts for children, children's breakfasts, babysitting service (for an additional cost)... discover what family hotels are like at Petit Palace.

The check-in time for the rooms at Petit Palace Puerta del Sol is at 15:00 hours while the check-out time is at 12:00 hours.

Yes, Petit Palace Puerta del Sol allows early entry to the rooms subject to availability. Contact the reception team if it is possible to check in early to your room.

Petit Palace Puerta del Sol allows you to stay in the common areas of the hotel. We also have a luggage storage service at reception so that your bags are safe while you enjoy the city until the last minute.

Welcome to Petit Palace Puerta del Sol. If you arrive early at the hotel, you can enjoy the common areas and their facilities until your room is ready. Contact the reception team and discover the services and facilities of the hotel.

Yes, at Petit Palace Puerta del Sol we take care of your luggage in storage. Contact our reception staff to manage your bags before entering and after leaving the room.

Yes, the delicious breakfast of Petit Palace Puerta del Sol is served buffet style so you can choose what to eat and drink, with a variety of sweet and savory options, and children's products for the little ones.

Yes, Petit Palace Puerta del Sol offers a buffet breakfast with a variety of options for guests with allergies and/or intolerances such as gluten-free products, vegan options, healthy food, or lactose-free milk… Contact the catering team to find out what food and drink we can offer you.

Petit Palace Puerta del Sol does not have a restaurant in the hotel itself and being located in the heart of Madrid, you can enjoy a wide variety of restaurants in the surroundings. However, we do have a breakfast room.

At Petit Palace Puerta del Sol you can stay with or without breakfast included. If you have chosen accommodation without breakfast, you also have the option to enjoy breakfast at an additional cost.

Enjoy your breakfasts at Petit Palace Puerta del Sol from Monday to Friday from 7:30 to 10:30 hours and on weekends until 11:00 hours.

Yes, Petit Palace Puerta del Sol is family accommodation and we have cribs for babies available. Request the crib in your reservation or at reception and we will place it in your room so your baby can rest comfortably.

Yes, Petit Palace Puerta del Sol provides a laundry service to clean your clothes during your stay. Contact our reception to find out the conditions of the laundry service: delivery times and additional costs.

At Petit Palace Puerta del Sol, our reception team will assist you in Spanish, English, German, French, and Portuguese.

At Petit Palace Puerta del Sol, useful services include Wi-Fi internet, laundry, free bicycle rental, and tourist information, among other services.

At Petit Palace Puerta del Sol, smoking is not allowed in the rooms, as it is a smoke-free hotel.

Yes, the Petit Palace Puerta del Sol is committed to environmental management with energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

At Petit Palace Puerta del Sol, we do not have our own parking and it is not easy to park since we are on a pedestrian street. However, we have discounts at nearby parking facilities. Please check at reception for more information.

At Petit Palace Puerta del Sol, you get benefits from your first stay for being a member of The Tripster Club, where you can enjoy a 10% discount at any of our ICON Hotels and Petit Palace Hotels. Accumulate bookings and you will get discounts on your next stays, in dining, and access to premium services. I want to be a Tripster!

If the stones of Puerta del Sol could speak, they would transcribe some of the numerous historical episodes they have witnessed, such as the Esquilache riot of 1766, the resistance against Napoleon's troops during the famous 2 of May 1808, or the proclamation of King Ferdinand VII, the traitor king, in 1812, or even the assassination of José Canalejas in 1912. But they would also tell some more frivolous legends and curiosities, like the popular support for the Tío Pepe sign, happily pardoned; that the New Year's Eve clock was built for free by José Rodríguez Losada after 3 years of work; or that the street vendors in this street were called puertasolinos. Due to our location, the Petit Palace Puerta del Sol has been part of this vibrant succession of events, being a hotel that offers careful attention to our travelers with quality services. Its vintage elevator and wooden stairs with decades of life attest to this. We are used to treating well travelers who want to be in the very center of Madrid. It seems hard to believe because our street has been pedestrian for years, but Calle del Arenal was one of the main arteries of Madrid and a residence for the bourgeoisie during the Bourbon kings' era. And that flow of people continues, now indeed, to stroll through the center of Madrid towards the Madrid of the Austrias, to go shopping, and to stop at some places with their own names in the capital of Spain, such as Chocolatería San Ginés, Palacio de Gaviria, or Teatro Eslava.

Although it is an open square, originally Puerta del Sol is named so because there was a gate that opened the city of Madrid, and since it faced the sunrise, it ended up being called Puerta del Sol. The history of Puerta del Sol can be paused at countless moments and surely it will inspire you to stop at some of its numerous points of interest, such as Pastelería La Mallorquina (a century-old pastry shop where you can see how locals throw paper napkins on the floor), Kilometer 0 (a plaque indicating it is the geographical point of Spain's radial roads), the statue El Oso y el Madroño (the symbol of the Madrid city coat of arms), or the Tío Pepe sign (a sentimental look at an icon of Spanish advertising). Puerta del Sol is also an excellent starting point to explore the Madrid of the Austrias with the Royal Palace and Plaza de Oriente as enticing stops, Plaza Mayor and Mercado de San Miguel, Gran Vía with its cinemas and theaters, or the Barrio de las Letras with bars and restaurants. You are in the very center of Spain with 10 streets that cross it and will lead you throughout Madrid (Alcalá, San Jerónimo, Espoz y Mina, Carretas, Correo, Mayor, Arenal, Preciados, Carmen, and Montera). In our own Calle del Arenal, there is also a pleasant commercial activity. We recommend that you at least stop to eat churros at Chocolatería San Ginés, admire Palacio de Gaviria, and enter Teatro Eslava. And if you want to complete your list of unmissable attractions next to Petit Palace Puerta del Sol, you also have Teatro Real with the best operatic offerings, Museo de los Caños del Peral to learn more about the city's history, and Monasterio de las Descalzas Reales with works by Caravaggio, Titian, and Rubens inside.

If you want to stay in the very center of Madrid, the Petit Palace Puerta del Sol is a perfect choice for couples, families with children, groups of friends, business travelers… and also for those traveling with pets. Behind the historic nineteenth-century facade, you will find a modern, comfortable, and very welcoming hotel, designed for you to feel at home in Madrid. We have rooms for 1, 2, 3, and up to 4 people, all perfectly equipped with very practical services for your stay at Puerta del Sol: kettle, smart TV, bathroom essentials on demand, and very comfortable mattresses that invite you to rest after a long day discovering the city. If you are looking for an extra space and an even more special experience, we also have rooms for 4 people with a terrace and views of Puerta del Sol, a unique way to experience the center of Madrid from above. Additionally, you will have services designed to make your life easier: luggage storage so you don't have to carry your suitcase, reception 24 hours, healthy buffet breakfast, and a friendly team that will be attentive to you at all times. And if you are traveling with family, you will find many facilities for the little ones: high chairs at breakfast, cribs, kettles on demand, and food and drink options for children at breakfast.

At Petit Palace Puerta del Sol, you will find double rooms, superior rooms with views of Puerta del Sol, triple and quadruple rooms with terrace.

Yes, all rooms at Petit Palace Puerta del Sol have a safe at your disposal.

Yes, all rooms at Petit Palace Puerta del Sol have a hairdryer available in the bathroom.

Yes, all rooms at Petit Palace Puerta del Sol have a minibar where you can keep drinks, food, or products that need to be cold.

The Wi-Fi internet connection at Petit Palace Puerta del Sol is completely free for our travelers, and you can enjoy quality internet both in the rooms and in the common areas.

At Petit Palace Puerta del Sol, there are accessible rooms with spacious areas and adapted bathrooms for people with disabilities. Please check at reception for more information.

Yes, Petit Palace Puerta del Sol is a pet-friendly hotel in Madrid that accepts companion animals. We provide a bed, bowl, and food for your companion animal during all your stays. Our modern hotel is ideal for cats and dogs due to its central location in Puerta del Sol, Madrid. From Calle del Arenal 4, you can easily reach Puerta del Sol with your pet, for example, just 20 meters away. There you can explore together El Oso y el Madroño, the streets of Preciados, Montera, Tetuán, Esparteros, Carretas… each of these streets with its vibrant life, among other interesting places. You can also go up and down the same Calle del Arenal: you can walk towards Palacio de Gaviria, Teatro Real in Ópera, Plaza de San Martín, Palacio de las Alhajas, Monasterio de las Descalzas Reales, Chocolatería San Ginés… And if you want to continue your walk, you have the Royal Palace, which has garden areas and car-free spaces that won't disturb your dog, such as the Jardines de Lepanto with the Paseo de las Estatuas, Jardines de Sabatini, Campo del Moro, or Calle de Bailén. Petit Palace Puerta del Sol is a hotel for dogs and cats in Madrid at no additional cost if you book on an official website. If you choose our hotel through a different website, please note that the accommodation for your companion animal will cost 25€ per stay.

Yes, you can choose the room you wish for your stay in Madrid with dogs and cats, among other domestic animals.

Yes, Petit Palace Puerta del Sol is a pet-friendly hotel and you can stay with your pet in the same room you book.

No, Petit Palace Puerta del Sol is a pet-friendly hotel with no additional cost if you book from the official website. However, if you book on another website, the cost per stay is 25€.

At Petit Palace Puerta del Sol, we provide a water bowl with food and a bed for your pet.

What better than staying in the center of Madrid with your pet! It's a perfect trip. And we are delighted to accommodate both of you with total comfort and attending to your needs and those of your furry friend. We offer a comfortable bed, a bowl, and quality food that will be available in the room you choose. Your companion animal can stay in the room while you visit the city if you wish, as well as move around inside the hotel except in the food and drink areas. We believe our hotel is a very suitable option for cats, birds, dogs, and other domestic animals due to its central location in Puerta del Sol, Madrid. Our Calle del Arenal is pedestrian, and you can walk without vehicles bothering you to numerous places like Puerta del Sol just 20 meters away, the streets of Preciados, Montera, Tetuán, Esparteros, Carretas… which have no vehicular traffic. If you walk along Calle del Arenal, you can head towards Plaza de Isabel II, an open space that will connect you with Plaza de Oriente, Jardines del Cabo Noval, Jardines de Sabatini, and the Cathedral Viewpoint. In all these places, you will find green areas. Around the hotel, there are various businesses designed for pets, such as Centro Veterinario Ópera (Señores de Luzón, 9), Buns & Bones (Mercado Antón Martín), El Perro de Pavlov (Costanilla de San Pedro, 5), Restaurante Belbo Piropo (Príncipe, 3), Paraíso Animal Habana (Bravo Murillo), El Corte Inglés Edificio 4 (Maestro Victoria, 6), and Naturanimal (Caños del Peral, 4). Important: we are a hotel for dogs and cats in Madrid at no additional cost if you book on an official website. If you choose our hotel through a different website, please note that the accommodation for your companion animal will cost 25€ per stay.