Faq

If you are planning a getaway to Madrid, do not hesitate to come to Petit Palace Plaza del Carmen. Come with your family, friends, partner, or pet because we are a pet-friendly hotel. You will find free bicycles, a classic and healthy buffet breakfast, late checkout on Mondays and Sundays until 15:00 hours, free Wi-Fi internet, reception 24 hours, personalized attention, an excellent quality-price ratio… and more surprises so that you lack nothing. The hotel's location in the heart of Plaza del Carmen ensures you are right in the center of Madrid (just a minute's walk from Puerta del Sol and a minute from Gran Vía) in a square known for its tranquility. The different rooms at Petit Palace Plaza del Carmen are for 2, 3, and 4 people. If you are going with your partner, we recommend the superior double rooms for their jacuzzi and charm. And if you are going with family, there are rooms with bunk beds designed for sharing.

The Petit Palace Plaza del Carmen is a historic building with a typical architectural style of Madrid from the early twentieth century. When you stay in its rooms, you will experience a unique combination of modern services with an atmosphere that evokes another era. Don’t be fooled by its modern facade!

Petit Palace Plaza del Carmen is a 4 star hotel, located in a beautiful vintage building. A refined pet-friendly hotel with family rooms and a jacuzzi in the heart of Madrid but without the hustle and bustle of Puerta del Sol.

The Petit Palace Plaza del Carmen is ideal for enjoying complete accommodation whether for a family trip, as a couple, for work, or with friends.

Petit Palace Plaza del Carmen if you are traveling with family, we have bathtubs, cribs, bottle warmers, bunk beds with safety bars… so that your accommodation with children is comfortable at all times.

Just a couple of blocks from Puerta del Sol, the Petit Palace Plaza del Carmen hotel is the perfect option for those who want to enjoy Madrid as if it were a village, walking everywhere from Plaza del Carmen itself. The famous Puerta del Sol is a 1 minute walk from the hotel, and you have the advantage of being in a very quiet square without the hustle and bustle of other streets like Preciados, Montera, or Tetuán. And if you prefer to head towards Gran Vía, you will also be just a minute away from shops like Primark and the theaters of Callao. The list of nearby places of interest in Madrid that you can explore from Petit Palace Plaza del Carmen is very extensive: Plaza Mayor, Mercado de San Miguel, Madrid de los Austrias, Plaza de Oriente, Plaza de España, Fuencarral, Chueca & Malasaña, the Literary Quarter… all just a few minutes on foot while you enjoy the city. A good part of the most interesting Madrid awaits you just a few steps from Plaza del Carmen.

At Petit Palace Plaza del Carmen, you can check in starting at 14:00 hours, and check-out is done at 12:00 hours. We have the possibility of late check-out on Mondays and Sundays until 15:00 hours, please check at reception for availability.

If you need to check in early at Petit Palace Plaza del Carmen, please check at reception to verify the availability of your room.

You can enjoy the lobby of Petit Palace Plaza del Carmen or take the opportunity to shop while we take care of your luggage in our storage.

If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at Petit Palace Plaza del Carmen.

At Petit Palace Plaza del Carmen, we take care of your luggage both upon arrival and when checking out, allowing you to fully enjoy the city without worries.

Impossible to resist a delicious buffet breakfast at Petit Palace Plaza del Carmen, next to Puerta del Sol, with homemade dishes, a gluten-free corner, and healthy options for a colorful plate.

At Petit Palace Plaza del Carmen, you will enjoy a varied breakfast with homemade sweet dishes and healthy plates. We also provide gluten-free options for celiacs and foods adapted to meet dietary restrictions, such as allergies or intolerances, ensuring healthy and safe eating for all our travelers.

At Petit Palace Plaza del Carmen, we do not have a restaurant for lunch or dinner. However, we will be happy to recommend a wide selection of charming restaurants where you can taste the delicious cuisine of Madrid.

Our breakfast is included in the room reservation, and you can also choose to book without breakfast at Petit Palace Plaza del Carmen.

At Petit Palace Plaza del Carmen, we serve breakfast from Monday to Friday from 7:30 am to 10:30 am and on weekends until 11:00 am.

Without as much fame as the iconic Puerta del Sol or Plaza Mayor, Plaza del Carmen is also a witness to the life of Madrileños and many uses have taken place in its buildings. Plaza del Carmen has housed a convent of nuns, a market, the famous Cine Madrid, a fronton, a cemetery, a cinema and event hall… and residential buildings. One of them belongs to Petit Palace Plaza del Carmen, but it is not just any building. Formerly, our hotel was an ice factory from the nineteenth century, whose traces can still be seen inside, such as the wooden beam ceilings, brick walls, the cellar where the breakfast room is located, wooden stairs, and also the floor of the old entrance where carriages used to circulate. Petit Palace Plaza del Carmen is a historic building whose construction corresponds to the typical architecture of Madrid from the early twentieth century. In some of its rooms, you will sleep with modern services and a feeling of another era. But don’t be fooled by its modern facade! Many Madrileños still remember how from the old factory that used to be in our building, ice was delivered to their homes in a cart pulled by a porter, a memory we love to share with travelers like you.

We invite you to check the map to see where Petit Palace Plaza del Carmen is located. This way, you can see that from Plaza del Carmen you can easily and on foot access most of the main places of interest in Madrid. And that’s because you are in the very center of Madrid. Just steps from Puerta del Sol and Gran Vía, Plaza del Carmen is strategically located in the center. It is a wide square for pedestrians that will be improved to include trees. In it, you have Teatro Muñoz Seca and some curious buildings like the famous Cine Madrid, now closed. From Plaza del Carmen, Gran Vía awaits you, which has cinemas, musicals, theaters, and shops like Primark. You can also head towards Calle Mayor to stop for churros at Chocolatería San Ginés or grab a bite at Mercado de San Ginés on your way to the must-see Plaza Mayor. If you feel like admiring monumental Madrid, your destination is just a few minutes from Calle del Arenal, which will take you to Teatro Real, Plaza de Oriente, Palacio Real, and the Jardines de Sabatini. And if you want to enjoy a truly surprising museum, we recommend visiting the Monasterio de las Descalzas Reales, located in the neighboring Plaza de las Descalzas. It is the former palace of Carlos I and Isabel of Portugal and features works from the sixteenth century by authors such as Titian, Rubens, and Caravaggio.

Located in a central square and away from the intensity of downtown Madrid, the services of Petit Palace Plaza del Carmen are very convenient for enjoying a complete accommodation whether your trip is family, romantic, for work, or with friends. In our boutique hotel, you will experience a modern atmosphere with vintage touches. From the moment you enter the reception, you will notice a different ambiance. The reception staff will assist you 24 hours a day with useful information, recommendations about restaurants, events in the city, questions about your trip… we want you to feel comfortable with us. We have several bicycles available at no additional cost, a complete buffet breakfast, flexible check-out hours on Mondays and Sundays until 15:00 hours, free Wi-Fi, pet-friendly accommodation, personalized attention, luggage storage, a lounge area with TV, impeccable cleaning… everything for you to enjoy Madrid with useful and quality services. Our rooms also guarantee the services you desire to rest and relax. We have very comfortable mattresses, air conditioning, Wi-Fi, bathroom essentials on demand, TV with international channels… with a maximum capacity of 4 travelers. The rooms on the upper floors have the original wooden beams, giving them an unrepeatable charm. Some of them have a Jacuzzi, an ideal service for solo or romantic trips. If you are traveling with family, we have bathtubs, cribs, bottle warmers, bunk beds with safety bars… to make your accommodation with children comfortable at all times.

Enjoy the comfort for your baby at Petit Palace Plaza del Carmen, with cribs available for a pleasant rest. We provide comfort for the whole family, whether requested when making the reservation or upon arrival at the hotel.

Need laundry? At Petit Palace Plaza del Carmen, contact reception to know the delivery times and additional costs.

The rooms at Hotel Petit Palace Plaza del Carmen are perfect for resting in the center of Madrid: comfortable mattresses, free Wi-Fi, complete bathroom, safe, minibar, cribs, as well as flexible check-out hours on Sundays and Mondays until 15:00 hours. Book charming rooms in Madrid with the best services. The rooms we offer are the small double room (the most economical option with a double bed and 12 m²), the double room (ideal for 2 friends or a couple), the superior double room with jacuzzi (duplex type with a charming jacuzzi on the upper floor), the triple room (perfect for a couple and a child), the quadruple room (recommended for families with children) and the superior quadruple room (27 m² with the best services).

Your safety and peace of mind are paramount. Therefore, all rooms in Petit Palace Plaza del Carmen have a safe at your disposal.

In each bathroom of Petit Palace Plaza del Carmen, you will find a hair dryer available for your convenience.

All our rooms in Petit Palace Plaza del Carmen include a minibar so you can keep your drinks and food at the right temperature.

We are a pet-friendly hotel at Petit Palace Plaza del Carmen! Your dog or cat is welcome to enjoy your stay with you.

Yes, Petit Palace Plaza del Carmen is a pet-friendly hotel in downtown Madrid that accepts companion animals. We provide a bed, a bowl, and food for your pet. Our hotel is a very good choice for dogs, cats, and other pets due to its central location in Madrid. From Plaza del Carmen, you can stroll to Puerta del Sol, the beautiful Madrid of the Austrians, the Royal Palace, or the vibrant Literary Quarter. You can also walk through nearby streets like Gran Vía, Calle Mayor, Ópera, or Preciados with your companion animal. It’s also good to know that Petit Palace Plaza del Carmen is a pet accommodation in Madrid at no additional cost but only if you book on this official website. If you book our hotel through another website, the accommodation for your pet has a price of 25€ per stay. Book with us!

When booking directly on the official website of Petit Palace Plaza del Carmen, your pet will stay for free. If you book through other platforms, there will be an additional charge of 25€ per stay for your pet.

Petit Palace Plaza del Carmen offers amenities for your pet: bed, water bowl, and food bowl.

At Petit Palace Plaza del Carmen, we assist you in Spanish, English, French, Italian, and Portuguese.

Petit Palace Plaza del Carmen provides multiple services: Wi-Fi, laundry, free bicycle rental, and a lobby for reading or working.

At Petit Palace Plaza del Carmen, a smoke-free environment is maintained, prohibiting smoking in both rooms and common areas.

If you are one of those who travel with your pet, we want to welcome you and your furry animal with open arms. We are a pet-friendly hotel and accept companion animals such as dogs, cats, birds, and other pets. What do we offer you? In the room you choose, we will provide a bed, a bowl, and quality food for your pet. You will surely enjoy a comfortable stay. Additionally, our hotel is an excellent choice due to its location in the center of Madrid. Plaza del Carmen is quite peaceful, and you can stroll without vehicles bothering you. From Plaza del Carmen, you can also explore the main attractions of the city together, such as Puerta del Sol, the Royal Palace, and the Madrid of the Austrians, the Literary Quarter, Gran Vía, Calle Mayor, Preciados… If you head towards the Royal Palace, you will find Plaza de Oriente, with statues and flowerbeds, as well as the Gardens of Cabo Noval, the Sabatini Gardens, and Campo del Moro, all with green areas that will make the walk very pleasant. Near the hotel, you will find various pet stores, with the 4 building of El Corte Inglés being the closest. Other pet-friendly stores in downtown Madrid include MascoStyle, Miguitas, Jardín de Kika, and Naturanimal, among others. Most bars accept pets on their terraces, and there are numerous bars and restaurants in the center where animals are more than welcome, such as La Juana Taberna con Arte, El Perro De Pavlov Café, EatMyTrip Brunch & Cocktails, Understreet Market, or El Camoati. And finally, the accommodation of your pet at Petit Palace Plaza del Carmen can be free if you book on our official websites. If you book our hotel through another website, the accommodation for your pet will have a supplement of 25€ per stay. Book with us and enjoy free hotel accommodation for your pet.

Committed to the environment, at Petit Palace Plaza del Carmen we implement programs for energy efficiency, water conservation, waste reduction, and sustainable purchasing.

The Wi-Fi connection at Petit Palace Plaza del Carmen is free and available in all common areas and hotel rooms.

We do not have our own parking at Petit Palace Plaza del Carmen, but we offer discounts at a nearby parking facility. Ask at reception for more details.

Petit Palace Plaza del Carmen is adapted for people with reduced mobility. For detailed information about our facilities, please contact reception.

As a member of The Tripster Club and when staying at Petit Palace Plaza del Carmen, access exclusive benefits. Get a 10% discount at ICON Hotels and Petit Palace Hotels from your first stay. Accumulate bookings for future discounts, dining services, and access to premium. Join The Tripter Club