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FAQs

Frequently asked questions

  • What makes the Petit Palace Santa Cruz unique for its travelers?

    The building of the Petit Palace Santa Cruz has all the charm of a 16th-century palace house and is ideal for families with children, couples, groups... even pets because we are a pet-friendly hotel! Don't wait any longer to experience the magic and enjoy a delicious breakfast, bicycles, free WIFI, comfortable rooms for up to 4 people, an unbeatable location in the Santa Cruz neighborhood... book and experience Seville! Our boutique hotel preserves 16th-century Genoese columns in the exterior courtyard, as well as a Renaissance coffered ceiling and Sevillian ceramics. Located in the basement is a nearly 2,000-year-old Roman column and a 16th-century cistern.

  • What type of hotel is the Petit Palace Santa Cruz?

    Located in the historic center of Seville, the Petit Palace Santa Cruz is a modern and comfortable hotel designed for travelers like you, with services, facilities, and atmosphere for a perfect stay.

  • What category of hotel is the Petit Palace Santa Cruz?

    The Petit Palace Santa Cruz is a charming 4-star boutique hotel with an exceptional location in the historic center of Seville, close to the Cathedral, Pilatos Street, and Sierpes Street.

  • What audiences is the Petit Palace Santa Cruz aimed at?

    The Petit Palace Santa Cruz caters to a wide range of travelers, from adults and couples to families with children, women, groups of friends, and professionals, thanks to its proximity to Seville's most notable points of interest.

  • Is the Petit Palace Santa Cruz a suitable accommodation for families with children?

    The city of Seville is a highly recommended destination for family trips with children. In addition to a central location, Petit Palace Santa Cruz offers a range of useful services for family trips: cribs, high chairs, bicycles, booster seats, gifts for the little ones, and breakfasts specially designed for them. Immerse yourself in the experience of staying at the family-friendly hotels of Petit Palace.

  • What places of interest are located near the Petit Palace Santa Cruz?

    The Petit Palace Santa Cruz is a hotel on Calle Muñoz y Pabón, 18. Located in the heart of the Santa Cruz neighborhood, Seville. No less. Next to the Seville Cathedral, Pilatos Street, and Sierpes Street. Around the Petit Palace Santa Cruz, you will find the famous Murillo Gardens, the Town Hall, and several lively squares such as Curtidores Mercedarias, Patio de Banderas... and the shopping area, with the most prominent and exclusive stores located on Cuna, Rioja, Sierpes Streets, and Plaza Nueva. One of the most charming areas of Seville. And if you want to get to know the Santa Cruz neighborhood better, we invite you to take a tour of La Plaza del Triunfo, Plazuela de Santa María, Plaza de Santa Cruz, Plaza de los Refinadores, Calle de las Cruces, Hospital de los Venerables, and Calle de Mateos Gago.

  • What are the check-in and check-out times at Petit Palace Santa Cruz?

    Check-in at Petit Palace Santa Cruz rooms is at 2:00 PM, while check-out is at 12:00 PM.

  • Is it possible to check in early at Petit Palace Santa Cruz?

    Yes, the Petit Palace Santa Cruz offers you the option of early check-in subject to availability. Please contact our reception team to confirm the possibility of accessing the room earlier.

  • Can you stay at the Petit Palace Santa Cruz once you have checked out?

    The Petit Palace Santa Cruz provides access to its common areas, such as the reception, the charming patio with sofas and trees, and the lobby. Additionally, we offer luggage storage service at the reception to store your belongings while you explore the center of Seville until the last moment.

  • If I arrive early at Petit Palace Santa Cruz, can I enjoy the facilities?

    We welcome you to Petit Palace Santa Cruz. If you arrive before check-in, you can explore our facilities and the history of the building while we prepare your room. We invite you to take a moment to relax in the interior courtyard. Contact our reception and discover everything we offer.

  • Can I store my luggage before check-in or after check-out?

    Yes, at Petit Palace Santa Cruz we take care of your luggage if you want. Please contact our reception staff first to arrange the delivery and collection of your bags.

  • Does the Petit Palace Santa Cruz serve a buffet breakfast?

    Yes, the breakfast at Petit Palace Santa Cruz offers a varied classic and healthy buffet for you to choose whatever you want, with sweet and savory options, including food and drinks for children and teenagers.

  • Are there dining options adapted for people with food intolerances at the Petit Palace Santa Cruz?

    At Petit Palace Santa Cruz, our breakfast buffet includes alternatives for guests with allergies or intolerances, such as gluten-free products, vegan options, lactose-free milk, and healthy foods. Contact us to learn about our available options.

  • Does the Petit Palace Santa Cruz have a restaurant?

    No, the Petit Palace Santa Cruz does not have its own restaurant, but it does have a breakfast room with two areas (indoor and terrace) that is available every day.

  • Is breakfast free at the Petit Palace Santa Cruz?

    You can choose to stay with or without breakfast included at Petit Palace Santa Cruz. If you opt out of it, you can still enjoy it for an additional cost.

  • What are the breakfast hours at Petit Palace Santa Cruz?

    Enjoy breakfast at Petit Palace Santa Cruz from Monday to Sunday with extended hours from 7:00 to 11:00.

  • Are cribs available in the rooms at Petit Palace Santa Cruz?

    Yes, at Petit Palace Santa Cruz, a family-friendly place, we offer cribs for babies. Request yours when making the reservation or upon arrival at reception, and we will prepare it in your room for your baby's comfort.

  • Does the Petit Palace Santa Cruz offer laundry service?

    Yes, at Petit Palace Santa Cruz we offer laundry service during your stay. Please visit reception for details on delivery times and additional costs.

  • What types of rooms does the Petit Palace Santa Cruz have?

    The rooms at Hotel Petit Palace Santa Cruz have everything you need for a comfortable vacation in the center of Seville: free Wi-Fi, comfortable beds, minibar, free Wi-Fi, satellite TV, full bathroom, flexible check-out time on Sundays and Mondays until 3:00 PM, among other services and facilities. Find rooms in the center of Seville at Petit Palace Santa Cruz and immerse yourself in a world of comfort and relaxation tailored to you. Large beds, natural light, cozy spaces, and much more for your business and leisure getaways in Seville. Our available rooms include the double room (a suitable option for a couple or two friends in 16 m²), the triple room (perfect for a couple and a child or 3 friends), and the quadruple room (with a double bed or 2 single beds and bunk beds in its 24 m²).

  • Is there a safe in the rooms at Petit Palace Santa Cruz?

    Yes, all the rooms at Petit Palace Santa Cruz are equipped with a safe for your convenience.

  • Are hair dryers available in the rooms at Petit Palace Santa Cruz?

    Yes, in all the rooms of the Petit Palace Santa Cruz you will find a hairdryer available in the bathroom.

  • Is there a minibar or refrigerator in the rooms at Petit Palace Santa Cruz?

    Yes, all the rooms at Petit Palace Santa Cruz have a minibar to store drinks, food, or products that require refrigeration.

  • Is the Petit Palace Santa Cruz a pet-friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Santa Cruz is a pet-friendly boutique hotel in the Santa Cruz neighborhood that allows pets. If you want to travel to Seville with your pet, we have a bed, a bowl, and food for your companion animal. Our hotel is a very good choice for staying with dogs and cats due to its central location in Seville. From Muñoz y Pabón Street, you can stroll through Santa Cruz and the historic center of the city. You can also walk along nearby streets like San José and Santa María la Blanca with your pet to reach the Murillo Gardens, the greenest area of Santa Cruz. There you will find a space to walk your dog while observing different pavilions, fountains, ceramics, and monuments. Oh, by the way, the Petit Palace Santa Cruz is accommodation for dogs, cats, and birds in the center of Seville at no additional cost, but you must book on this official website. If you choose our hotel through another website, the accommodation for your pet costs €25 per stay. Book with us!

  • Are pets allowed in the rooms at Petit Palace Santa Cruz?

    Yes, the Petit Palace Santa Cruz is a pet-friendly hotel that allows you to stay with your pet in the room you book.

  • Is there a cost for pet accommodation at Petit Palace Santa Cruz?

    Yes, the Petit Palace Santa Cruz is pet friendly and has no additional costs if you book through our official website. If you book through an unofficial site, the additional cost for the pet's stay is €25.

  • What pet services does the Petit Palace Santa Cruz offer?

    At Petit Palace Santa Cruz, we have water fountains and special beds for your pet.

  • In what languages is service provided at the reception of Petit Palace Santa Cruz?

    At Petit Palace Santa Cruz, our reception team will be delighted to assist you in Spanish, English, French, and Italian.

  • What services does the Petit Palace Santa Cruz offer at the reception?

    At Petit Palace Santa Cruz, useful services such as Wi-Fi internet, laundry, free bicycle rental, and tourist information, among other services, are offered.

  • What is the smoking policy at the Petit Palace Santa Cruz hotel?

    At Petit Palace Santa Cruz, smoking is prohibited in the rooms, making it a smoke-free hotel.

  • Is the Petit Palace Santa Cruz a hotel committed to environmental sustainability?

    Yes, the Petit Palace Santa Cruz is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

  • Do the rooms at Petit Palace Santa Cruz have free Wi-Fi internet?

    The Wi-Fi internet connection at Petit Palace Santa Cruz is completely free for our guests, and you can enjoy excellent internet quality both in the rooms and in the common areas.

  • What are the parking options offered by Petit Palace Santa Cruz?

    At Petit Palace Santa Cruz, we do not have our own parking, and Muñoz y Pabón Street is not suitable for parking, as there are no parking spaces in front of the hotel. We have a loading and unloading area belonging to the hotel, and there are nearby private parking facilities (Cano y Cueto). Contact the reception for more information on how to park in the historic center of Seville.

  • Are there accessible rooms for people with disabilities?

    At Petit Palace Santa Cruz, you will find accessible rooms with ample spaces and bathrooms adapted for people with disabilities. Approach the reception for more information about the facilities we offer for travelers with disabilities.

  • Does Petit Palace Santa Cruz offer discounts for returning guests?

    At Petit Palace Santa Cruz, you will enjoy benefits from your first stay by joining the Tripster Club, where you will receive a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate bookings and get discounts on future stays, restaurants, and premium services. I want to be a Tripster!