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FAQs

Frequently asked questions

Located on Paseo de la Castellana and close to the best of the Salamanca district, Petit Palace President Castellana awaits you for your getaways to Madrid. Discover all the key information to help you prepare your trip. This FAQ page answers questions about check-in and check-out times, pet-friendly accommodation, in-room services, nearby attractions… and much more.

  • What makes different the Petit Palace President Castellana to its travelers?

    Petit Palace President Castellana is the perfect option for experiencing all the gastronomy, culture, and shopping that the district of Salamanca offers you. We offer family rooms and duplexes, bikes to discover Paseo de la Castellana from top to bottom, free Wi-Fi, a healthy breakfast buffet, flexible check-out times until 3 pm on Sundays and Mondays, and so much more. Also, our local & friendly staff can be relied on to give you the very best tips to enjoy your stay in Salamanca district more than you could ever have imagined. Enjoy a hotel in La Castellana in Madrid with customised services and a modern design with New Yorker style.

  • What type of hotel is Petit Palace President Castellana?

    The Petit Palace President Castellana is a modern boutique hotel located just a few meters away from Paseo de la Castellana, in the exclusive Salamanca district and at the heart of Madrid's prime business center.

  • What category does Petit Palace President Castellana belong to?

    Petit Palace President Castellana, a 4-star hotel with a New York ambiance, becomes the destination for travelers who wish to combine leisure and pleasure in Madrid with a high-quality price ratio.

  • Who is Petit Palace President Castellana oriented towards?

    The Petit Palace President Castellana is perfect for trend-conscious travelers who enjoy urban life, making it an excellent choice for families with children, groups of friends, and business trips.

  • Is Petit Palace President Castellana suitable for families with children?

    Families with children will find specialized services at the Petit Palace President Castellana, such as high chairs in the breakfast area, complimentary bicycles, strollers, a children's food area, cribs, and bottle warmers.

  • What interesting places are close to the Petit Palace President Castellana?

    The Petit Palace President Castellana is a hotel located in Calle Marqués de Villamagna, 4. We are next to Paseo de la Castellana, very close to Retiro Park, a short walk from Puerta de Alcalá, and well connected to the interesting museums of Madrid such as the National Library Museum, the National Archaeological Museum, and the Lázaro Galdiano Museum. Petit Palace President Castellana offers an idyllic location that will help you indulge in the tantalizing pleasures found on Paseo de la Castellana such as art galleries, boutique shops, and luxury restaurants. The Paseo de la Castellana is a long avenue which stretches 6 kilometres and is the main artery in the north of the city. Our location at the beginning of Paseo de la Castellana, very close to Plaza de Colón, connects the centre of Madrid to the Salamanca district and some of the most interesting places of 20th century Madrid such as the Discovery Gardens, the Colón Towers, the Marqués de Villamejor Palace, the Instituto de la Juventud, ABC Serrano, the Bermejillo Palace… all buldings with plenty of character and decades of stories. The Petit Palace President Castellana is ideal for shopping on Madrid's Golden Mile. The luxury of José Ortega y Gasset, Velázquez, Serrano, Lagasca or Claudio Coelho streets await in such exclusive brands as Louis Vuitton, Saint Laurent, Dior, Hermes, Balenciaga, Chanel, Cartier, Chanel, BVLGARI… and others that develop the paradigm of luxury in Madrid.

  • What are the check-in and check-out times at Petit Palace President Castellana?

    Check-in at the Petit Palace President Castellana begins at 2:00 PM, and check-out is at 12:00 PM.

  • Is it possible to check in earlier than the designated time at Petit Palace President Castellana?

    If you wish to check in early at the Petit Palace President Castellana, please check with reception to verify room availability.

  • Can you stay in Petit Palace President Castellana after checking out?

    You can enjoy the common areas of the Petit Palace President Castellana or use the time for shopping while we take care of your luggage in our storage.

  • If I arrive early at Petit Palace Puerta preciados, can I enjoy the facilities?

    If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at Petit Palace President Castellana.

  • Can I store my luggage before check-in or after check-out at Petit Palace President Castellana?

    At the Petit Palace President Castellana, we take care of your luggage both upon arrival and at check-out, allowing you to make the most of every minute of your stay.

  • Does Petit Palace President Castellana serve a buffet breakfast?

    Enjoy a modern and sophisticated atmosphere from the early hours of the day with a delicious buffet breakfast at the Petit Palace President Castellana offering a wide variety of sweet, savory options, and beverages to start your day off right.

  • Are there dining options available for people with food intolerances at Petit Palace President Castellana?

    At Petit Palace President Castellana, we offer a varied breakfast that includes pastries, healthy options for a balanced start to the day, and food tailored to meet dietary restrictions such as allergies or intolerances, ensuring a safe and healthy diet for everyone. All our products are locally sourced, including cheeses, fruits, and vegetables from the region, giving you the opportunity to savor our exquisite local gastronomy.

  • Does Petit Palace President Castellana have a restaurant?

    Petit Palace President Castellana does not have its own restaurant, and guests can enjoy complimentary coffee and tea available in the lobby.

  • Is breakfast complimentary at Petit Palace President Castellana?

    We offer accommodation options with or without breakfast included at Petit Palace President Castellana. Additionally, you can always enjoy breakfast for an additional cost. Please consult with our reception team.

  • What are the breakfast hours at Petit Palace President Castellana?

    Breakfast is available every day at Petit Palace President Castellana, from 7:00 AM to 10:30 AM on weekdays and from 8:00 AM to 11:00 AM on weekends.

  • Are cots available in the rooms at Petit Palace President Castellana?

    At Petit Palace President Castellana, we have cribs available for your baby's comfortable rest, providing comfort for the whole family. You can request a crib when making your reservation or upon arrival at the hotel.

  • Does Petit Palace President Castellana offer laundry service?

    The Petit Palace President Castellana provides laundry service. To know all the details and additional costs, please contact the reception.

  • What type of rooms does the Petit Palace President Castellana offer me?

    The rooms of the Hotel Petit Palace President Castellana are unique spaces with a modern design and a New Yorker style, offer you the best relax with the most exclusive services: late check out on Sundays and Mondays until 3pm, free internet Wi-Fi, King Size beds, free safe deposit box for your laptop, full bathroom... Book a modern room in Paseo de la Castellana. Our rooms at your disposal are the double room (an excellent option for couples and friends), the deluxe double room (two floors linked by a spiral staircase), the double room with terrace (which overlooks the Paseo de la Castellana itself), the triple room (ideal for a group of 3 friends or a couple and a child), and the quadruple room (with a double bed and bunk beds or 4 single beds).

  • Are there safes in the rooms at Petit Palace President Castellana?

    For your convenience and peace of mind, all rooms at Petit Palace President Castellana have a safe at your disposal.

  • Are hairdryers available at Petit Palace President Castellana in the rooms?

    In every room at Petit Palace President Castellana, you'll find a hairdryer available in the bathroom for your convenience.

  • Are there minibars or refrigerators in the rooms at Petit Palace President Castellana?

    All our rooms at Petit Palace President Castellana are equipped with a minibar, allowing you to keep your drinks and food at the right temperature.

  • Is the Petit Palace President Castellana a pet friendly hotel that allows the accommodation of pets?

    Our hotel in Paseo de la Castellana is perfect for trend catchers, hipsters, romantics and avant-garde travelers who don´t want to look like. All of them, if they want can travel with a furry friend… Because we are big fans of pets! So, yes. The Petit Palace President Castellana is a pet friendly hotel in Madrid that allows pets. We offer a bed, a bowl and food for your pet. Our hotel is ideal for dogs and cats due to its superb location in Madrid. Located in Marqués de Villamagna street, you can walk with your pet to the Paseo de la Castellana, just in front of our hotel. There you can find a long boulevard where you can stop in its flowerbeds and small gardens. It is a perfect place to walk almost endless. And near the hotel you have the Retiro Park, Madrid’s great lung. It is full of places to stop, such as the Crystal Palace, the Fisherman's House, the Big Pond or the Retiro Waterfall, among other interesting places. Also, you can go shopping on the streets of Ayala, Serrano, Velázquez and Ortega y Gasset with your pet. Oh, by the way! The Petit Palace President Castellana is a hotel for pets such as dogs and cats in Madrid at no additional costs if you book on any of our official websites. In case you choose our hotel through another website, the accommodation of your pet has a price of €25 per stay. Book you pet accommodation with us!

  • Are pets allowed in the rooms at Petit Palace President Castellana?

    Your pet is allowed to stay in the same room you reserve at Petit Palace President Castellana so you can both enjoy the entire stay together.

  • Is there a cost for accommodating pets at Petit Palace President Castellana?

    If you book directly through the official website of Petit Palace President Castellana, your pet will stay for free. However, when booking through other platforms, an additional charge of €25 per stay will apply for your pet.

  • What pet services does Petit Palace President Castellana offer?

    Your pet will have its own water bowl and bed in the room you reserve at Petit Palace President Castellana, providing comfort during their stay.

  • In what languages is reception attended at Petit Palace President Castellana?

    At Petit Palace President Castellana, we assist you in Spanish, English, French and Italian.

  • What services does Petit Palace President Castellana offer at reception?

    Petit Palace President Castellana offers various services such as Wi-Fi, laundry, complimentary bike rental, and tourist information for your convenience.

  • What is the smoking policy at Petit Palace President Castellana?

    We maintain a smoke-free environment at Petit Palace President Castellana, so smoking is prohibited in both the rooms and common areas of the hotel.

  • Is Petit Palace President Castellana a hotel committed to environmental sustainability?

    Committed to environmental management, at Petit Palace President Castellana, we have programs focused on energy efficiency, water conservation, waste reduction, and sustainable purchases.

  • Do the rooms at Petit Palace President Castellana have free Wi-Fi?

    Wi-Fi connection at Petit Palace President Castellana is complimentary for our guests and available in all common areas and hotel rooms.

  • What parking options does Petit Palace President Castellana offer?

    Petit Palace President Castellana does not have its own parking, but we can offer you a discount at a nearby parking facility. Please contact reception when making your reservation through the official website.

  • Are there accessible rooms for people with disabilities at Petit Palace President Castellana?

  • Are there discounts for repeat travelers at Petit Palace President Castellana?

    At Petit Palace President Castellana, you will enjoy benefits from your first stay by joining the Tripster Club, where you will receive a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate bookings and get discounts on future stays, restaurants, and premium services. I want to be a Tripster!.