FAQs

Below are the most frequently asked questions from travelers like you. If you have a question that does not appear in this list, please contact us.

• What makes unique to Petit Palace Plaza Mayor to its travelers?

  Located in front of Plaza Mayor, Petit Palace Plaza Mayor is designed for those who want to experience the authentic side of Madrid de los Austrias and its truly unique atmosphere, history, and gastronomy. Your favourite hotel in Madrid… and that of your best friend because yes, we are also a pet-friendly hotel which allows accommodation for cats, dogs and other pets. The Calle Mayor street where we find has a lot of history and deserves all your attention. From its start in the famous Puerta del Sol to the Bailén street next to the Almudena Cathedral, you will be interested in different places such as the Casas de Cordero at number 1, the busy La Mallorquina pastry shop, the Casa Palazuelo, the El Riojano pastry shop, the modernist building Edificio de la Compañía Colonial, the Méndez Bookstore, the Convent of Las Carboneras, the birthhouse of Calderón de la Barca, the Sefarad-Israel Center and other sites. Of course the Plaza Mayor and the Mercado de San Miguel, both accessible just a few steps away, will bring you many good moments in their bars and restaurants and historical singularities.

• What type of hotel is Petit Palace Plaza Mayor?

  Located next to Madrid's Plaza Mayor, Petit Palace Plaza Mayor is a modern and comfortable hotel designed for travelers like you, offering all the essential services for a perfect stay.

• What category does Petit Palace Plaza Mayor belong to?

  Petit Palace Plaza Mayor is a modern and comfortable 4-star hotel known for being the birthplace of the writer Lope de Vega.

• Who is Petit Palace Plaza Mayor oriented towards?

  The renowned quality of Petit Palace Plaza Mayor is based on its extensive range of services and amenities, tailored for various types of travelers, from families with children to couples, groups of friends, and professionals, all situated in a prime location next to Plaza Mayor.

• What interesting places are close to the Petit Palace Plaza Mayor?

  Explore the area surrounding Plaza Mayor, with Casa de la Panadería as one of the main points of interest, while the stalls of the San Miguel Market are filled with delightful treats which you must try. Its iron structure makes the San Miguel Market an absolutely unmistakable building in the city and it is, without a doubt, the best-known market in Madrid. A perfect culinary space to have some gourmet tapas and do gastronomic purchases. Not far from the hotel you can also enjoy the famous churros from Chocolatería San Ginés or the classic squid sandwiches found on Calle Botoneras. This is just the start of your journey through the area of Madrid de los Austrias, which will take you to areas such as Calle Mayor, Plaza de la Villa, the streets of San Justo and Sacramento, the plazas of Provincia and Santa Cruz, Calle de Toledo, as well as the majestic Royal Palace and Opera Palace which are two must-visit sites in the centre of Madrid, along with the beautiful Sabatini Gardens. The Plaza Mayor will be an essential point of your trip again and again. A good part of the history of Madrid has been written here between popular feasts, beatifications, coronations, even bullfights... In the Plaza Mayor you will find bars and restaurants and some points to stop at such as the Arco de Cuchilleros, the Casa de la Panadería and the equestrian statue of Felipe III.

• Is Petit Palace Plaza Mayor suitable for families with children?

  As an ideal destination for families with children, Petit Palace Plaza Mayor provides useful family services, from cribs and high chairs to gifts for the little ones and specially designed breakfasts for them. Immerse yourself in the experience of staying at Petit Palace's family-friendly hotels.

• What are the check-in and check-out times at Petit Palace Plaza Mayor?

  Check-in time at Petit Palace Plaza Mayor is at 2:00 PM, with check-out at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Plaza Mayor?

  Yes, at Petit Palace Plaza Mayor, early check-in is possible subject to availability. Contact our reception team to confirm early access to the room.

• Can you stay in Petit Palace Plaza Mayor after checking out?

  Petit Palace Plaza Mayor grants access to its common areas, such as the reception. Additionally, we offer luggage storage at the reception to secure your belongings while you enjoy Madrid's downtown until the very last moment.

• If I arrive early at Petit Palace Plaza Mayor, can I enjoy the facilities?

  Welcome to Petit Palace Plaza Mayor. If you arrive early, you can get to know us while we prepare your room. Contact our reception and discover our hotel's services.

• Can I store my luggage before check-in or after check-out at Petit Palace Plaza Mayor?

  Yes, at Petit Palace Plaza Mayor, we take care of your luggage if needed. Please contact our reception staff first to manage the delivery of your bags before and after your stay.

• Does Petit Palace Plaza Mayor serve a buffet breakfast?

  Yes, the breakfast at Petit Palace Plaza Mayor offers a delicious buffet, both classic and healthy, where you can choose from a variety of sweet and savory options, including products for children.

• Are there dining options available for people with food intolerances at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, our buffet breakfast includes options for travelers with allergies or intolerances, such as gluten-free products, vegan options, lactose-free milk, and healthy foods. Contact us to learn more about our available alternatives.

• Does Petit Palace Plaza Mayor have a restaurant?

  No, Petit Palace Plaza Mayor does not have a restaurant, but it does have a breakfast room on the -1 floor available every day.

• Is breakfast complimentary at Petit Palace Plaza Mayor?

  You can choose to stay with or without breakfast included at Petit Palace Plaza Mayor. If you decide not to include it, you can still enjoy it for an additional cost.

• What are the breakfast hours at Petit Palace Plaza Mayor?

  Enjoy breakfast at Petit Palace Plaza Mayor from 7:30 AM to 10:30 AM on weekdays and from 7:30 AM to 11:00 AM on weekends.

• Are cots available in the rooms at Petit Palace Plaza Mayor?

  Yes, at Petit Palace Plaza Mayor, a family-oriented establishment, we provide baby cribs. Request one during your reservation or at the reception, and we'll set it up in your room for your baby's comfort.

• Does Petit Palace Plaza Mayor offer laundry service?

  Yes, Petit Palace Plaza Mayor offers laundry service during your stay. Inquire at the reception for details, including delivery times and additional costs.

• What rooms can I choose at the Petit Palace Plaza Mayor?

  The rooms of the Petit Palace Plaza Mayor Hotel offer you a complete hotel accommodation, perfect for both romantic getaways or family holidays in Madrid: cots, full bathroom, safe, minibar. Enjoy the greatest and most exclusive comfort in our rooms with views over the Plaza Mayor of Madrid. Our rooms at your disposal are the small double room (the cheapest option with 13 m²), the double room (an excellent option for couples and friends), the superior double room (you will love its King size bed), the double room with parking (a covered parking lot included in this room), the deluxe double room with terrace (which overlooks the calle Mayor itself), the triple room (ideal for a group of 3 friends or a couple and a child), and the quadruple room (with a double bed and bunk beds or 4 single beds).

• Are there safes in the rooms at Petit Palace Plaza Mayor?

  Yes, all rooms at Petit Palace Plaza Mayor come with a safety deposit box for your convenience.

• Are hairdryers available at Petit Palace Plaza Mayor in the rooms?

  Yes, in all rooms at Petit Palace Plaza Mayor, you'll find a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Plaza Mayor?

  Yes, all rooms at Petit Palace Plaza Mayor feature a minibar to store beverages, food, or items requiring refrigeration.

• Is the Petit Palace Plaza Mayor a pet friendly hotel that allows the accommodation of pets?

  Yes, the Petit Palace Plaza Mayor is a pet friendly hotel in Madrid that allows pets. We offer a bed and bowl for your pet. Madrid is a great capital to travel with your pet. Near our hotel you will find a few green areas in the Jardines de Lepanto, Plaza de Oriente, Jardines de Sabatini and las Vistillas gardens. Also, there are two parks for dogs in the nearby Segovia street: one in the Parque de Atenas and a second one a few meters away. This second park is ideal for dogs because it has games of agility, shaded areas, swings and a dog off-leash-area. We also have excellent news for your accommodation with your pet: the Petit Palace Plaza Mayor is a hotel for dogs and cats at no additional cost if you book on this official website. In case you choose our hotel through another website, the accommodation of your pet has a price of €25 per stay.

• Are pets allowed in the rooms at Petit Palace Plaza Mayor?

  Yes, Petit Palace Plaza Mayor is a pet-friendly hotel that allows you to stay with your furry companion in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Plaza Mayor?

  Yes, Petit Palace Plaza Mayor is pet-friendly and does not have additional costs if you book through our official website. If booked through an unofficial website, the additional cost for pet stays is €25.

• What pet services does Petit Palace Plaza Mayor offer?

  At Petit Palace Plaza Mayor, we provide special water dispensers and beds for your pet.

• In what languages is reception attended at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, our reception team will be happy to assist you in Spanish and English.

• What services does Petit Palace Plaza Mayor offer at reception?

  At Petit Palace Plaza Mayor, we offer useful services such as Wi-Fi, laundry, free bike rental, and tourist information, among others.

• What is the smoking policy at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, smoking is prohibited in the rooms, making it a smoke-free hotel.

• Is Petit Palace Plaza Mayor a hotel committed to environmental sustainability?

  Yes, Petit Palace Plaza Mayor is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

• Do the rooms at Petit Palace Plaza Mayor have free Wi-Fi?

  Wi-Fi internet connection at Petit Palace Plaza Mayor is completely free for our guests, offering excellent quality in both rooms and common areas.

• What parking options does Petit Palace Plaza Mayor offer?

  Yes, Petit Palace Plaza Mayor is a hotel with its own covered private parking. Reservation is necessary by contacting the hotel. Access to the private parking is through Costanilla de Santiago street. There is no loading and unloading zone at the hotel's door. Plaza Mayor Parking is the closest public parking to the hotel, although we do not have an agreement with them. Plaza de las Descalzas Parking is also nearby, and we offer a discount on the daily rate for our guests by stamping the ticket.

• Are there accessible rooms for people with disabilities at Petit Palace Plaza Mayor?

• Are there discounts for returning guests at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, you will enjoy benefits from your first stay by joining the Club Tripster, where you'll get a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and premium services. https://www.petitpalace.com/en/petit-palace/tripster/" target="_blank">I want to be a Tripster!