FAQs

If you want to better understand what awaits you at the Petit Palace Plaza del Carmen, the FAQ page is there to lend you a hand. Discover your next hotel: schedules, Wi-Fi, rooms, services, bicycles, pet accommodation... everything you need to know to book with all the information about the Petit Palace Plaza del Carmen is here.

• What makes the Petit Palace Plaza del Carmen unique for its travelers?

  If you're planning a getaway to Madrid, don't hesitate to come to Petit Palace Plaza del Carmen. Come with your family, friends, partner, or pet because we are a pet-friendly hotel. You'll find free bicycles, a classic and healthy buffet breakfast, late check-out on Mondays and Sundays until 3:00 PM, free Wi-Fi , 24-hour reception, personalized service, excellent value for money... and more surprises to ensure you have everything you need. The hotel's location in Plaza del Carmen guarantees you'll be right in the center of Madrid (just a minute's walk from Puerta del Sol and a minute from Gran Vía) in a plaza known for its tranquility. The different rooms at Petit Palace Plaza del Carmen accommodate 2, 3, and 4 people. If you're with your partner, we recommend the superior double rooms for their jacuzzi and charm. And if you're with family, there are rooms with bunk beds designed for sharing.

• What type of hotel is the Petit Palace Plaza del Carmen?

  The Petit Palace Plaza del Carmen is a historic building with an architectural style typical of early 20th century Madrid. By staying in its rooms, you will experience a unique combination of modern services with an atmosphere that evokes another era. Don't be fooled by its modern facade!

• What category of hotel is the Petit Palace Plaza del Carmen?

  Petit Palace Plaza del Carmen is a 4-star hotel, located in a beautiful vintage building. A refined Pet Friendly hotel with family rooms and a jacuzzi in the heart of Madrid but without the hustle and bustle of Puerta del Sol.

• What audiences is the Petit Palace Plaza del Carmen aimed at?

  The Petit Palace Plaza del Carmen is ideal for enjoying a complete stay, whether for a family trip, as a couple, for work, or with friends.

• Is the Petit Palace Plaza del Carmen a suitable accommodation for families with children?

  Petit Palace Plaza del Carmen if you travel with family we have at your disposal bathtubs, cribs, bottle warmers, bunk beds with safety bars... to make your stay with children comfortable at all times.

• What places of interest are located near the Petit Palace Plaza del Carmen?

  Just a couple of blocks from Puerta del Sol, the Petit Palace Plaza del Carmen hotel is the perfect option for those who want to enjoy Madrid as if it were a village, walking everywhere from Plaza del Carmen itself. The famous Puerta del Sol is a 1-minute walk from the hotel, and you have the advantage of being in a very quiet square, away from the hustle and bustle of other streets like Preciados, Montera, or Tetuán. And if you prefer to head towards Gran Vía, you will also be just a minute away from stores like Primark and the theaters of Callao. The list of nearby places of interest in Madrid to explore from the Petit Palace Plaza del Carmen is extensive: Plaza Mayor, Mercado de San Miguel, Madrid de los Austrias, Plaza de Oriente, Plaza de España, Fuencarral, Chueca & Malasaña, the Literary Quarter... all just a few minutes' walk while you enjoy the city. A good part of the most interesting Madrid awaits you just steps from Plaza del Carmen.

• What are the check-in and check-out times at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, you can check in from 2:00 PM, and check out is at 12:00 PM. We offer the possibility of late check-out on Mondays and Sundays until 3:00 PM; please check availability at reception.

• Is it possible to check in early at Petit Palace Plaza del Carmen?

  If you need to check in early at Petit Palace Plaza del Carmen, please check with reception to verify the availability of your room.

• Can you stay at the Petit Palace Plaza del Carmen once you have checked out?

  You can enjoy the lobby of Petit Palace Plaza del Carmen or take the opportunity to shop while we take care of your luggage in our storage.

• If I arrive early at the Petit Palace Plaza del Carmen, can I enjoy the facilities?

  If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at the Petit Palace Plaza del Carmen.

• Can I store my luggage before check-in or after check-out at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we take care of your luggage both upon arrival and at check-out, allowing you to fully enjoy the city without worries.

• Does the Petit Palace Plaza del Carmen serve buffet breakfast?

  Impossible to resist a delicious breakfast buffet at the Petit Palace Plaza del Carmen, near the Puerta del Sol, with homemade dishes, a gluten-free corner, and healthy options for a plate full of colors.

• Are there dining options adapted for people with food intolerances at the Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, you will enjoy a varied breakfast with homemade sweet creations and healthy dishes. We also offer gluten-free options for celiacs and foods adapted to meet dietary restrictions, such as allergies or intolerances, ensuring a healthy and safe diet for all our travelers.

• Does the Petit Palace Plaza del Carmen have a restaurant?

  At Petit Palace Plaza del Carmen, we do not have a restaurant for lunch or dinner. However, we will be delighted to recommend a wide selection of charming restaurants where you can enjoy the delicious cuisine of Madrid.

• Is breakfast free at the Petit Palace Plaza del Carmen?

  Our breakfast is included in the room reservation, and you can also choose to book without breakfast at Petit Palace Plaza del Carmen.

• What are the breakfast hours at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we serve breakfast from Monday to Friday from 7:30 am to 10:30 am and on weekends until 11:00 am.

• Are cribs available in the rooms at Petit Palace Plaza del Carmen?

  Enjoy comfort for your baby at the Petit Palace Plaza del Carmen, with cribs available for a pleasant rest. We provide comfort for the whole family, whether requested when booking or upon arrival at the hotel.

• Does the Petit Palace Plaza del Carmen offer laundry service?

  Do you need laundry service? At Petit Palace Plaza del Carmen, contact reception to learn about delivery times and additional costs.

• What rooms can I choose at the Petit Palace Plaza del Carmen?

  The rooms at Hotel Petit Palace Plaza del Carmen are perfect for resting in the center of Madrid: comfortable mattresses, free Wi-Fi, full bathroom, safe, minibar, cribs, as well as flexible check-out time on Sundays and Mondays until 3:00 PM. Book charming rooms in Madrid with the best services. The rooms we offer are the small double room (the most economical option with a double bed and 12 m²), the double room (ideal for 2 friends or a couple), the superior double room with jacuzzi (duplex type with the charming jacuzzi on the upper floor), the triple room (perfect for a couple and a child), the quadruple room (recommended for families with children), and the superior quadruple room (27 m² with the best services).

• Is there a safe in the rooms at the Petit Palace Plaza del Carmen?

  Your safety and peace of mind are paramount. Therefore, all rooms at the Petit Palace Plaza del Carmen are equipped with a safe for your use.

• Are hair dryers available in the rooms at Petit Palace Plaza del Carmen?

  In each bathroom of the Petit Palace Plaza del Carmen, you will find a hairdryer available for your convenience.

• Is there a minibar or refrigerator in the rooms at Petit Palace Plaza del Carmen?

  All our rooms at the Petit Palace Plaza del Carmen include a minibar to keep your drinks and food at the right temperature.

• Is the Petit Palace Plaza del Carmen a pet-friendly accommodation?

  We are a pet-friendly hotel at Petit Palace Plaza del Carmen! Your dog or cat is welcome to enjoy your stay with you.

• Is the Petit Palace Plaza del Carmen a pet-friendly hotel that allows the accommodation of pets?

  Yes, the Petit Palace Plaza del Carmen is a pet-friendly hotel in the center of Madrid that allows pets. We offer a bed, a bowl, and food for your pet. Our hotel is a very good choice for dogs, cats, and other domestic animals due to its central location in Madrid. From Plaza del Carmen, you can walk to Puerta del Sol, the beautiful Madrid de los Austrias, the Royal Palace, or the vibrant Barrio de las Letras. You can also stroll through nearby streets like Gran Vía, Calle Mayor, Ópera, or Preciados with your pet. It's also good to know that the Petit Palace Plaza del Carmen is a pet-friendly accommodation in Madrid at no additional cost, but only if you book on this official website. If you book our hotel through another website, the accommodation for your pet costs €25 per stay. Book with us!

• Is there a cost for pet accommodation at the Petit Palace Plaza del Carmen?

  By booking directly on the official website of Petit Palace Plaza del Carmen, your pet will stay for free. If you book through other platforms, there will be an additional charge of €25 per stay for your pet.

• What pet services does the Petit Palace Plaza del Carmen offer?

  Petit Palace Plaza del Carmen offers amenities for your pet: bed, water bowl, and food bowl.

• In which languages is service provided at the reception of Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we serve you in Spanish, English, French, Italian, and Portuguese.

• What services does the Petit Palace Plaza del Carmen offer at the reception?

  Petit Palace Plaza del Carmen provides multiple services: Wi-Fi, laundry, free bicycle rental, and a lobby for reading or working.

• What is the smoking policy at the Petit Palace Plaza del Carmen hotel?

  At the Petit Palace Plaza del Carmen, a smoke-free environment is maintained, with smoking prohibited in both rooms and common areas.

• Is the Petit Palace Plaza del Carmen a hotel committed to environmental sustainability?

  Committed to the environment, at Petit Palace Plaza del Carmen we implement programs for energy efficiency, water conservation, waste reduction, and sustainable purchasing.

• Do the rooms at Petit Palace Plaza del Carmen have free Wi-Fi internet?

  The Wi-Fi connection at Petit Palace Plaza del Carmen is free and available in all common areas and hotel rooms.

• What parking options does the Petit Palace Plaza del Carmen offer?

  We do not have our own parking at Petit Palace Plaza del Carmen, but we offer discounts at a nearby parking lot. Ask at reception for more details.

• Are there accessible rooms for people with disabilities at Petit Palace Plaza del Carmen?

  Petit Palace Plaza del Carmen is adapted for people with reduced mobility. For detailed information about our facilities, please contact reception.

• Are there discounts for repeat guests at Petit Palace Plaza del Carmen?

  As a member of The Tripster Club and by staying at Petit Palace Plaza del Carmen, you gain access to exclusive benefits. Get a 10% discount at ICON Hotels and PETITPALACE HOTELITY from your first stay. Accumulate bookings for future discounts, dining services, and premium access. Join The Tripster Club.