FAQ

Find out all the details about Petit Palace Chueca. The FAQ page provides the most common inquiries made by travelers like you.

• What makes the Petit Palace Chueca unique for its travelers?

  Located in the heart of Madrid, in the Chueca neighborhood and right on Gran Vía, just steps away from the most important spots, Petit Palace Chueca is undoubtedly your best option if you want to know how Madrid "breathes." Our hotel awaits you with a magnificent atmosphere: here you can rest in total comfort and also experience the city by mixing work and pleasure. Its coworking area located in the lobby ensures connectivity and a work environment so you can dedicate a few hours to work and then relax in superior rooms with a terrace (or in the single rooms). And what about our café? They say our coffee maker makes the best coffee in the neighborhood. Plus, you have other drinks, fruit, sandwiches, and other light meals. If you feel like exploring Madrid, take one of our free bicycles. And of course, we are an LGTBIQA+ friendly hotel. Make us your base camp and go out to enjoy Madrid.

• What type of hotel is the Petit Palace Chueca?

  The Petit Palace Chueca is a hotel with a pleasant atmosphere on Calle Hortaleza in Madrid, ideal for trendsetters, located in a historic building that exudes avant-garde and modernity.

• What category of hotel is the Petit Palace Chueca?

  Petit Palace Chueca, a 3-star hotel with modern facilities located next to Gran Vía in Madrid and just steps away from the Chueca neighborhood.

• What types of rooms does the Petit Palace Chueca have?

  Fully renovated, the rooms at Hotel Petit Palace Chueca are modern and comfortable spaces with a touch of exclusivity for travelers like you who want to rest in Chueca. Designed for family relaxation, couples, solo trips, or business trips, our rooms in Chueca have it all: free Wi-Fi, a full bathroom, natural light, flexible check-out times on Mondays and Sundays... The rooms we offer are The Hideaway (an inspiring single room with a yoga kit, special amenities, and a special atmosphere), The Shared Shelter (a double ideal for 2 people due to its light and charming atmosphere), The Luxe Hideaway (more comfort, a larger bed, and a terrace equipped with outdoor views), and The Collective Hideaway (recommended for families with children due to its spaciousness and renovated furniture). Formerly known as Petit Palace Ducal Chueca, our hotel is synonymous with rest and comfort. Experience the art of traveling accompanied or alone in your new favorite hotel.

• Have the rooms at Petit Palace Chueca been renovated?

  Yes, the rooms at Petit Palace Chueca have been completely renovated during the year 2025 to offer a superior accommodation experience to all our travelers.

• What are the rooms at Petit Palace Chueca called?

  Petit Palace Chueca has various types of rooms: The Hideaway (an inspiring room for solo travelers), The Shared Shelter room (a double room ideal for 2 people), The Luxe Hideaway room (a room for 2 with a terrace and views), and The Collective Hideaway room (a room for 4 travelers designed for families and friends).

• Are there rooms for individual travelers?

  Yes, Petit Palace Chueca has The Hideaway, a room where you can practice the art of traveling alone. It is a new and inspiring room with superior furniture, a yoga kit, a kitchenware kit, a coffee maker... and an ideal concept for honjok travelers who want a stay in Madrid tailored to their needs.

• What special services do the rooms at Petit Palace Chueca have?

  The rooms at Petit Palace Chueca have been completely renovated to offer you a superior accommodation experience tailored to your trip. Now you can enjoy updated furniture and new details for a more comfortable stay. Designed for family relaxation, couples, solo travelers, or business trips, our rooms in Chueca offer everything: free Wi-Fi, a full bathroom, natural light, flexible check-out times on Mondays and Sundays... Individual travelers now also have an inspiring space called The Hideaway, equipped with a laptop stand for comfortable work from bed, a yoga kit with mat, blocks, and elastic band, personal utensils with plate, glass, cup, and cutlery, as well as a coffee maker and a selection of teas and coffees for break times... Petit Palace Chueca awaits you with a special and intimate proposal. Enjoy the art of traveling accompanied... or alone.

• What travel proposal does Petit Palace Chueca offer to solo travelers?

  The single rooms at Petit Palace Chueca are designed for independent travelers who want to stay with style, freedom, and exclusive services. If you are traveling alone to Madrid, Petit Palace Chueca helps you reconnect with yourself and enjoy a personalized experience.

• What places of interest are located near the Petit Palace Chueca?

  The Petit Palace Chueca is a boutique hotel on Calle Hortaleza, 3. Chueca is always in fashion. It is the most famous LGTBI neighborhood in Europe and synonymous with vibrant life. Need some points of interest? In addition to its bars, clubs, galleries, restaurants, and shops, there are some places you might be interested in, such as the Museum of History of Madrid, the Museum of Romanticism, the Church of San Antón, the San Antón Market, the Longoria Palace, the House of the 7 Chimneys... and some streets to wander around like Plaza del Rey, Plaza de Pedro Zerolo, Hortaleza, Pelayo, Infantas, de la Reina, San Marcos... in short, you won't stop. If you want to broaden your horizon of interest, you have the market and all the shops on Fuencarral Street, unique shoes on Augusto Figueroa Street, traditional taverns near Alonso Martínez... and if you're looking for what everyone else is, 200 meters from the hotel you'll find Gran Vía with Primark, H & M, and Lefties stores. The Petit Palace Chueca hotel is an ideal hotel for trend hunters.

• What audiences is the Petit Palace Chueca aimed at?

  Petit Palace Chueca is perfect for traveling alone, as a couple, with friends, or with family, with a coworking area to combine work and leisure.

• Is the Petit Palace Chueca a suitable accommodation for families with children?

  It is a cozy hotel perfect for families with services such as cribs, baby strollers, bottle warmers, high chairs for breakfast, and a microwave available for guests. Discover our family offerings at Petit Palace.

• What entertainment options does the Petit Palace Chueca offer?

  The Petit Palace Chueca is a 3-star hotel very well located in Chueca next to the Gran Vía in Madrid, offering some special services such as free bicycle rental, Wi-Fi, as well as a daily healthy buffet breakfast, personalized attention, 24-hour reception, meeting room, coworking area in the lobby, magazines, and a café with an often unbeatable atmosphere.

• Is there a cost for the Wi-Fi internet connection at Petit Palace Chueca?

  The Wi-Fi internet connection for guests is free throughout their stay at Petit Palace Chueca. Additionally, our hotel in Chueca offers a MIFI service, free data internet throughout the city. If you want to move around Chueca without using data on your mobile, we have a device for you... free.

• What are the check-in and check-out times at Petit Palace Chueca?

  Check-in at Petit Palace Chueca rooms is from 2:00 PM, and check-out is at 12:00 PM. You can request a late check-out for an additional cost and subject to availability.

• Is it possible to check in early at Petit Palace Chueca?

  The possibility of early check-in at Petit Palace Chueca is subject to availability. If you wish to enter your room earlier, please contact our reception team to check availability.

• Can you stay at the Petit Palace Chueca once you have checked out?

  At Petit Palace Chueca, you can enjoy our lobby for reading or working. Additionally, we offer a luggage storage service at reception to ensure the safety of your belongings while you explore the city until the last moment.

• If I arrive early at Petit Palace Chueca, can I enjoy the facilities?

  We welcome you to the Petit Palace Chueca. If you have arrived early at the hotel, you can enjoy the common areas until your room is ready.

• Can I store my luggage before check-in or after check-out?

  At Petit Palace Chueca, we take care of your luggage upon arrival and at check-out, so you can make the most of every minute.

• Does the Petit Palace Chueca serve buffet breakfast?

  Enjoy each morning the delicious buffet breakfast at Petit Palace Chueca with options ranging from the most classic to healthy proposals.

• Are there dining options adapted for people with food intolerances at Petit Palace Chueca?

  Are you looking for a very special breakfast? At Petit Palace Chueca, we have created a new breakfast concept that will exceed your expectations. Sweet options for those with a sweet tooth, a variety of healthy dishes for athletes, and foods adapted to accommodate dietary restrictions due to allergies or intolerances, thus ensuring a safe and healthy diet for everyone.

• Does the Petit Palace Chueca have a restaurant?

  At Petit Palace Chueca, we don't have a restaurant, but we do have a café in our lobby with a "Starbucks" style. The café has a coworking area where delicious coffee is served, making it a popular option for travelers who need to work or take a break. Additionally, we encourage you to explore the variety of cafés, restaurants, and gastronomic spaces you'll find in Madrid.

• Does Petit Palace have a coworking area?

  Yes, the café area has a large coworking space that is designed for you to enjoy a delicious coffee with sweet or savory options while you work during your stay in Chueca, Madrid. The coworking space is designed for you to combine work and pleasure during your travels with a very pleasant atmosphere and the best services at your disposal: quality Wi-Fi, a large table and comfortable chairs, armchairs, an open space with natural and artificial light... if you are looking for a hotel with coworking in a premium area of Madrid, Petit Palace Chueca is a great option.

• Is breakfast free at Petit Palace Chueca?

  At Petit Palace Chueca, we offer accommodation with or without breakfast included. You can always enjoy our breakfast for an additional cost. Ask the reception team.

• What are the breakfast hours at Petit Palace Chueca?

  We offer breakfast every day at Petit Palace Chueca, from Monday to Friday from 7:30 am to 10:30 am and on weekends until 11:00 am. A very special breakfast for you!

• Are cribs available in the rooms at Petit Palace Chueca?

  At Petit Palace Chueca, we offer cribs for your baby's rest and the comfort of the whole family. Request a crib when making your reservation or upon arrival at the hotel.

• Does the Petit Palace Chueca offer laundry service?

  At Petit Palace Chueca, we offer laundry service so you can have clean clothes during your stay. To find out details such as delivery times and additional costs, please contact our reception.

• What types of rooms does the Petit Palace Chueca have?

  At Petit Palace Chueca, we offer double rooms, superior doubles, and family rooms; you choose the best option for you and your companions.

• Is there a safe in the rooms at Petit Palace Chueca?

  In the rooms of Petit Palace Chueca, we have a safe for your comfort and peace of mind.

• Are hair dryers available in the rooms at Petit Palace Chueca?

  In the rooms of Petit Palace Chueca, we provide a hairdryer in the bathroom.

• Is there a minibar or refrigerator in the rooms at Petit Palace Chueca?

  In the rooms of Petit Palace Chueca, you will find a minibar to keep your drinks and food.

• Is the Petit Palace Chueca a pet-friendly hotel that allows the accommodation of pets?

  Yes, we have the pet hotel you're looking for in Chueca. The Petit Palace Chueca is a modern pet-friendly hotel in Madrid that welcomes pets like dogs and cats regardless of their size, breed, or weight. We offer a bed, a bowl, and food for your pet. Our hotel is ideal for dogs and cats due to its location in Chueca, Madrid. From Hortaleza Street, you can walk with your pet to Gran Vía, just 20 meters away. There, you can explore together the theaters, musicals, cinemas, and shops that line this main street of the city, among other interesting places. You can also stroll through the streets of Fuencarral, Valverde, Barco, San Marcos, or Plaza de la Luna with your pet. Oh, it's important for you to know this. As you already know, the Petit Palace Chueca is a hotel available for dogs and cats in Madrid at no additional cost, but only if you book through this official website. If you choose our hotel through another channel, the accommodation for your pet costs €25 per stay.

• Are pets allowed in the rooms at Petit Palace Chueca?

  At Petit Palace Chueca, we allow your pet to stay in the same room you book so you can enjoy the entire stay together.

• Is there a cost for pet accommodation at Petit Palace Chueca?

  If you book directly through the official Petit Palace Chueca website, your pet will stay for free. When booking through other platforms, an additional charge of €25 per stay will apply.

• What pet services does the Petit Palace Chueca offer?

  Your pet will have its water bowl and bed in the room you book at Petit Palace Chueca.

• In which languages is service provided at the reception of Petit Palace Chueca?

  Our reception team at Petit Palace Chueca will assist you in Spanish and English.

• What services does the Petit Palace Chueca offer at the reception?

  Petit Palace Chueca offers Wi-Fi internet, laundry service, free bicycle rental, MIFI devices, tourist information, a reading lobby, and a coworking area.

• What is the smoking policy at Petit Palace Chueca hotel?

  The Petit Palace Chueca is a smoke-free space, so smoking is not allowed in the rooms and common areas of the hotel.

• Is the Petit Palace Chueca a hotel committed to environmental sustainability?

  Committed to environmental management, at Petit Palace Chueca we have programs focused on energy efficiency, water conservation, waste reduction, and sustainable purchasing.

• Do the rooms at Petit Palace Chueca have free Wi-Fi internet?

  The Wi-Fi connection at Petit Palace Chueca is free for our guests in the common areas and in all the hotel rooms.

• What are the parking options offered by Petit Palace Chueca?

  Petit Palace Chueca does not have parking and we can offer a discount at a nearby parking lot. Contact reception when making your reservation on the official website.

• Are there accessible rooms for people with disabilities?

  Petit Palace Chueca is accessible for people with reduced mobility. For more details about our facilities, please contact reception.

• At Petit Palace Chueca, are there discounts for guests who repeat their stay?

  When staying at Petit Palace Chueca, as a member of The Tripster Club, you gain access to exclusive benefits. Get a 10% discount at any ICON Hotels and Petit Palace Hotels from your first stay. Additionally, accumulate bookings to receive discounts on future stays, dining services, and access to premium services. Join the Tripster Club now!