FAQs

If you have any questions about the Petit Palace Arenal, the FAQ page is designed to help you. Learn about the hotel, the schedules, the services we offer, pet accommodation conditions... everything you need to book with the best information at the Petit Palace Arenal.

• Located right in the center of Madrid, the Hotel Petit Palace Arenal is perfect for romantic getaways, family vacations, and weekend trips. At Petit Palace Arenal, you will enjoy a delicious daily breakfast buffet, bicycles to explore the city of Madrid, free Wi-Fi, flexible check-out times on Sundays and Mondays subject to availability until 3:00 PM, and many more amenities for you. The tranquility of Arenal Street, which is pedestrian and adjacent to the Puerta del Sol, will be very useful for all your urban routes through the center of Madrid. Our modern rooms for 2 and up to 4 people await you. Come experience Madrid with us!

  What type of hotel is the Petit Palace Arenal?

• The Petit Palace Arenal is, without a doubt, a hotel that stands out for its central location, offering modern and comfortable services for groups and large families. Its uniqueness makes it stand out among the hotel options in the city.

  What category of hotel is the Petit Palace Arenal?

• The Petit Palace Arenal is a 3-star hotel that provides all the necessary services for a comfortable stay in the heart of Madrid.

  What audiences is the Petit Palace Arenal aimed at?

• The Petit Palace Arenal welcomes travelers of all kinds, being known for its wide range of services and facilities adapted for families with children, couples, groups of friends, and business trips.

  Is the Petit Palace Arenal a suitable accommodation for families with children?

• Petit Palace Arenal is a family hotel that offers numerous services aimed at families with children, such as cribs, high chairs, and surprises for the little ones. We also offer breakfast with children's options, bottle warmers on request, and babysitting services at an additional cost. Discover what Petit Palace family hotels are like.

  What places of interest are located near the Petit Palace Arenal?

• The Petit Palace Arenal is a boutique hotel on Calle Arenal, 16. The center of Madrid is here. Our location on Calle Arenal connects with Puerta del Sol at one end and joins the Teatro Real in Plaza de la Ópera at the other end, inviting you to discover the most exquisite side of the Madrid of the Austrias with the Royal Palace and the statues of the kings of Spain in Plaza de Oriente as part of this unmissable route. Calle Arenal runs parallel to Calle Mayor, where Plaza Mayor and the Mercado de San Miguel are located. And a little further away are also La Latina, the Barrio de las Letras, Gran Vía, Malasaña, Chueca, and Plaza de España. The location of Petit Palace Arenal is simply a privilege because you are in the very center of Madrid.

  What are the check-in and check-out times at Petit Palace Arenal?

• Check-in time for rooms at Petit Palace Arenal is at 3:00 PM, while check-out is at 12:00 PM.

  Is it possible to check in early at Petit Palace Arenal?

• At Petit Palace Arenal, early check-in is subject to availability. If you need to enter the room earlier, please contact our reception team to check the possibility.

  Can you stay at the Petit Palace Arenal once you have checked out?

• At the Petit Palace Arenal, you can enjoy the hotel's common areas while you wait. Additionally, we offer a luggage storage service at reception to ensure the safety of your bags while you explore the city until the last moment.

  If I arrive early at Petit Palace Arenal, can I enjoy the facilities?

• We welcome you to Petit Palace Arenal. If you arrive early, you can take advantage of our common areas and facilities until your room is ready. Do not hesitate to contact our reception team to discover all the available services and facilities.

  Can I store my luggage before check-in or after check-out?

• At Petit Palace Arenal, we take care of your luggage in our storage room. Contact our reception staff to manage your bags before checking in and when checking out.

  Does the Petit Palace Arenal serve a buffet breakfast?

• The delicious buffet-style breakfast at Petit Palace Arenal offers a wide variety of sweet, savory, and children's options for the little ones, allowing you to choose what to eat and drink each day.

  Are there dining options adapted for people with food intolerances at the Petit Palace Arenal?

• At Petit Palace Arenal, we offer a buffet breakfast with a wide variety of options for guests with allergies or intolerances, such as gluten-free products, vegan options, healthy food, or lactose-free milk. Contact our catering team to learn about the available alternatives in food and beverages.

  Does the Petit Palace Arenal have a restaurant?

• The Petit Palace Arenal does not have a restaurant on its premises, and as an advantage of its location in the heart of Madrid, you can enjoy the wide local gastronomy in the surroundings of the hotel.

  Is breakfast free at the Petit Palace Arenal?

• At the Petit Palace Arenal, you have the option to stay with or without breakfast included. If you have chosen accommodation without breakfast, you can also choose to enjoy it at an additional cost.

  What are the breakfast hours at Petit Palace Arenal?

• Breakfasts at Petit Palace Arenal are served from Monday to Friday from 7:30 to 10:30 and on weekends until 11:00.

  Are cribs available in the rooms at Petit Palace Arenal?

• If you plan to stay at Petit Palace Arenal with your family, we have cribs available for babies. Request the crib in your reservation or at reception, and we will prepare it in your room for your baby's rest.

  Does the Petit Palace Arenal offer laundry service?

• At Petit Palace Arenal, we offer a laundry service to clean your clothes during your stay. Contact our reception to learn about the service details: delivery times and additional cost.

  What rooms can I choose at the Petit Palace Arenal?

• The rooms at Hotel Petit Palace Arenal have free Wi-Fi, a full bathroom, and amenities, among other services. They are renovated spaces designed to ensure the best rest and maximum comfort for all travelers. Book your rooms now in the very center of Madrid. The rooms we offer are the small double room (the most economical option), the double room (ideal for 2 people), the triple room (perfect for a couple and a child), and the quadruple room (recommended for families with children).

  Is there a safe in the rooms at Petit Palace Arenal?

• All the rooms at Petit Palace Arenal have a safe for your security and comfort.

  Are hair dryers available in the rooms at Petit Palace Arenal?

• All the rooms at Petit Palace Arenal are equipped with a hairdryer in the bathroom.

  Is there a minibar or refrigerator in the rooms at Petit Palace Arenal?

• All the rooms at Petit Palace Arenal have a minibar to store drinks, food, or products that require refrigeration.

  Is the Petit Palace Arenal a pet-friendly hotel that allows the accommodation of pets?

• Yes, the Petit Palace Arenal is a pet-friendly boutique hotel in the center of Madrid that welcomes pets. We offer a bed, a bowl, and food for your pet. Our hotel is a great choice for dogs and cats due to its central location in Madrid. From Arenal Street, you can walk through the Madrid of the Austrias, the Royal Palace, or the Literary Quarter. You can also stroll through nearby streets like Mayor or Preciados with your pet. By the way, the Petit Palace Arenal is a pet-friendly accommodation in the center of Madrid at no additional cost, but only if you book on this official website. If you book our hotel through another website, the accommodation for your pet costs €25 per stay. Book with us!

  Are pets allowed in the rooms at Petit Palace Arenal?

• At Petit Palace Arenal, you can stay with your pet in the same room you book, as we are a pet-friendly hotel.

  Is there a cost for pet accommodation at Petit Palace Arenal?

• At Petit Palace Arenal, being pet friendly has no additional cost if you book through our official website. If you book through other sites, there is a charge of €25 per stay.

  What pet services does the Petit Palace Arenal offer?

• At Petit Palace Arenal, we offer water bowls and beds for your pet.

  In which languages is service provided at the reception of Petit Palace Arenal?

• At Petit Palace Arenal, our reception team is available to assist you in Spanish, English, French, and Italian.

  What services does the Petit Palace Arenal offer at the reception?

• At Petit Palace Arenal, useful services such as Wi-Fi internet, laundry, free bicycle rental, and tourist information, among other services, are offered.

  What is the smoking policy at Petit Palace Arenal hotel?

• The Petit Palace Arenal is a smoke-free space, so smoking is prohibited in the rooms and in the hotel.

  Is the Petit Palace Arenal a hotel committed to environmental sustainability?

• At Petit Palace Arenal, we are committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable procurement.

  Do the rooms at Petit Palace Arenal have free Wi-Fi internet?

• The Wi-Fi connection at Petit Palace Arenal is free for our guests, available in the rooms and common areas.

  What parking options does the Petit Palace Arenal offer?

• At Petit Palace Arenal, there are parking options nearby. Ask at reception for more details.

  Are there accessible rooms for people with disabilities?

• Petit Palace Arenal is a hotel adapted for people with disabilities. Please check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  Are there discounts for repeat guests at Petit Palace Arenal?

• By staying at Petit Palace Arenal, you gain benefits from your first stay by being part of The Tripster Club. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY. Additionally, accumulate bookings to receive discounts on future stays, dining services, and access to premium services. Join the Tripster Club now!