Frequently Asked Questions · FAQs

What makes different the Petit Palace Arana to its travelers?

We have the honour of claiming that we are the oldest hotel in Bilbao, in front of the Arriaga Theatre and at the start of Siete Calles, the most fascinating area of the Old Town. Originally, the hotel was the home of the Zabálburu family, a 6-storey neoclassical building from 1850 that later in 1909 became the Arana hotel thanks to its new owner, Mr. Modesto Arana. It is here when the hotel becomes the reference hotel in Bilbao and a resting place for historical personalities and artists due to its proximity to the Arriaga Theatre. Petit Palace Arana is now a modern hotel with a privileged location where you will find its spacious family rooms up to 4 people, the incredibly healthy breakfast buffet, free bicycles, free Wi-Fi, free late check-out on Sundays and Mondays until 3 pm... But the most important thing is that you can enjoy a truly special holiday with all the charm found at Petit Palace Arana in Bilbao. We strongly recommend you chat with our staff at the reception. They will love to share with you the best stories of the most historical hotel of Bilbao.

What type of hotel is Petit Palace Arana?

Located facing the Arriaga Theater and adjacent to the Seven Streets of Bilbao, the Petit Palace Arana is an emblematic hotel designed for travelers like you, offering all the essential services for a perfect stay in the old town.

What category does Petit Palace Arana belong to?

The Petit Palace Arana is a modern and comfortable 3-star hotel. It is renowned for being the oldest hotel in Bilbao.

Who is Petit Palace Arana oriented towards?

The reputation of the Petit Palace Arana is built on its wide range of services and amenities, tailored for different types of travelers, from families with children to couples, groups of friends, and professionals, all within a privileged location next to the Seven Streets.

Is Petit Palace Arana suitable for families with children?

As a family-friendly hotel, the Petit Palace Arana offers useful services such as cribs, high chairs, gifts for the little ones, bicycles for strolls, and specially designed breakfasts for them. Experience staying at the family hotels of Petit Palace Hotels.

What interesting places are close to the Petit Palace Arana?

The Petit Palace Arana is a hotel located in Bidebarrieta Kalea, 2, Bilbao. Petit Palace Arana is located in the heart of Bilbao, opposite the Arriaga Theater, near Plaza Nueva and the Santiago de Bilbao Cathedral, and is just a short walk from Ensanche. Enjoy an authentic oasis of modernity and history that connects the old part of the city with the trendiest shopping streets in Bilbao. A visit to the Guggenheim Museum, which is just a 15-minute walk away along the Estuary of Bilbao, is mandatory, and we are sure you will love it. But as you already know, Bilbao is much more than the Guggenheim Museum, and an excellent way to discover the city is via another famous area in the center of Bilbao: Siete Calles. Write down their names because they will come in handy (Artekale, Belostikale, Barrenkale, Barrenkale Barrena, Carnicería Vieja, Somera and Tendería). They will be very useful when you search for the best pintxos. We also recommend you walk around places as different as Fuente del Perro, the Etxebarria Park or Arenal Bridge.

What are the check-in and check-out times at Petit Palace Arana?

The check-in time at the Petit Palace Arana is at 14:00 hours, while check-out is at 12:00 hours.

Is it possible to check in earlier than the designated time at Petit Palace Arana?

Yes, at the Petit Palace Arana, early check-in is possible, subject to availability. Get in touch with our reception team to confirm this option.

Can you stay in Petit Palace Arana after checking out?

The Petit Palace Arana grants access to its common areas, such as the reception. We also offer luggage storage service at the reception to secure your belongings while you enjoy Bilbao until the very last moment.

If I arrive early at Petit Palace Arana, can I enjoy the facilities?

Welcome to the Petit Palace Arana. If you arrive early, you can learn about the history and legends of Bilbao's oldest hotel while we prepare your room. Contact our reception and explore the hotel's services.

Can I store my luggage before check-in or after check-out at Petit Palace Arana?

Yes, at the Petit Palace Arana, we take care of your luggage if needed. Please contact our reception staff first to arrange luggage transfer before and after your stay.

Does Petit Palace Arana serve a buffet breakfast?

Yes, the breakfast at Petit Palace Arana offers a buffet, both classic and healthy, where you can choose from a variety of sweet and savory options, including items for children.

Are there dining options available for people with food intolerances at Petit Palace Arana?

At Petit Palace Arana, our buffet breakfast includes options for travelers with allergies or intolerances, such as gluten-free products, vegan choices, lactose-free milk, and healthy foods. Contact us to learn more about these options.

Does Petit Palace Arana have a restaurant?

No, the Petit Palace Arana does not have a restaurant, but it has a breakfast room on the top floor that is available every day.

Is breakfast complimentary at Petit Palace Arana?

You can choose to stay with or without breakfast included at the Petit Palace Arana. If you decide not to include it, you can still enjoy it for an additional cost.

What are the breakfast hours at Petit Palace Arana?

Enjoy breakfast at the Petit Palace Arana from Monday to Friday from 7:00 to 10:30 and weekends from 8:00 to 11:00.

Are cots available in the rooms at Petit Palace Arana?

Yes, at the Petit Palace Arana, a family-oriented place, we have cribs for babies. Request one when making your reservation or upon arrival at the reception, and we will arrange it in your room for your baby's comfort.

Does Petit Palace Arana offer laundry service?

Yes, the Petit Palace Arana offers laundry service during your stay. Check with the reception for the terms of this service, including delivery times and additional costs.

What kind of rooms and suites does the offer?

The rooms of the Petit Palace Arana Hotel offer you all type of free services like free Wi-Fi, late check out until 3pm on Sundays and Mondays, pets admittance, full bathroom, cots, plenty of natural light... Book your rooms in the most historic hotel in Bilbao here, on the official website of the Petit Palace Arana Hotel. Our rooms we offer you are single room (our cheapest room), small interior double room (good value for money), the double room (perfect for two people), the double room with views to Bilbao city, the triple room (perfect for three friends or a couple and a child) and the quadruple room (the best choice for families with children).

Are there safes in the rooms at Petit Palace Arana?

Yes, all rooms at the Petit Palace Arana have a safe for your convenience.

Are hairdryers available at Petit Palace Arana in the rooms?

Yes, in all rooms at the Petit Palace Arana, you will find a hairdryer available in the bathroom.

Are there minibars or refrigerators in the rooms at Petit Palace Arana?

Yes, all rooms at the Petit Palace Arana have a minibar to store beverages, food, or items that require refrigeration.

Is the Petit Palace Arana a pet friendly hotel that allows the accommodation of pets?

Yes, the Petit Palace Arana is a pet friendly hotel in Bilbao that allows pets. We offer a bed, bowl and food to ensure a good accommodation for your pet. Our modern hotel is ideal for dogs and cats due to its superb location in the very center of Bilbao. Located in Bidebarrieta Kalea 2, you can walk with your pet to the Arriaga Theatre, just in front of our hotel, and then discover the old town. You will love las Siete Calles (also called the Seven Streets), which are Somera, Artekale, Tendería, Belostikale, Carnicería Vieja, Barrenkale and Barrenkale Barrena where you will admire the vibrant local mood. Also, you have some other nice places where to walk around with your dog such as Santiago de Bilbao’s Cathedral, the Bilbao Arena in Miribilla, the Dog’s Fountain, the Etxebarria Park, the Gernika Gardens, the Arenal Bridge and, of course, the whole Nervión river, a perfect place to walk with the Guggenheim Museum as a reference. We also recommend you to go shopping or eating in Arenal street, la Ribera Market and Plaza Nueva with you furry friend. By the way, the Petit Palace Arana is a hotel for dogs and cats in the very center of Bilbao at no additional cost for those who book on this official website. In case you choose Petit Palace Arana through another website, the accommodation of your pet has a cost of €25 per stay.

Are pets allowed in the rooms at Petit Palace Arana?

Yes, the Petit Palace Arana is a pet-friendly hotel that allows you to stay with your furry companion in the room you reserve.

Is there a cost for accommodating pets at Petit Palace Arana?

Yes, the Petit Palace Arana is pet-friendly and has no additional costs if you book through our official website. In case of booking through an unofficial website, the additional cost for the pet's stay is €25.

What pet services does Petit Palace Arana offer?

At the Petit Palace Arana, we provide drinking bowls and special beds for your pet.

In what languages is reception attended at Petit Palace Arana?

At the Petit Palace Arana, our reception team will be delighted to assist you in Spanish, French, Italian, and English.

What services does Petit Palace Arana offer at reception?

The Petit Palace Arana offers useful services such as Wi-Fi internet, laundry, free bike rental, and tourist information, among other services.

What is the smoking policy at Petit Palace Arana?

At the Petit Palace Arana, smoking is prohibited in the rooms, making it a smoke-free hotel.

Is Petit Palace Arana a hotel committed to environmental sustainability?

Yes, the Petit Palace Arana is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable procurement.

Do the rooms at Petit Palace Arana have free Wi-Fi?

Wi-Fi internet connection at the Petit Palace Arana is completely free for our guests, and you can enjoy excellent internet quality in both the rooms and common areas.

What parking options does Petit Palace Arana offer?

At the Petit Palace Arana, we do not have our parking, and the area near the Arriaga Theater is not suitable for parking, although it is possible to drop off luggage a few meters from the hotel. We have nearby parking lots such as the public underground parking called Arenal, which offers discounts to our guests. Contact us to learn more about your parking options at our hotel.

Are there accessible rooms for people with disabilities at Petit Palace Arana?

Are there discounts for returning guests at Petit Palace Arana?

When staying at Petit Palace Arana, as a member of The Tripster Club, you gain exclusive benefits. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY from your first stay. Also, accumulate bookings to get discounts on future stays, dining services, and access to premium services. Join the Tripster Club now!