FAQs

Below are the most frequently asked questions from travelers like you. If you have a question that does not appear in this list, please contact us.

• What makes different the Petit Palace Alcalá to its travelers?

  The first skyscraper in Madrid, with a majestic art deco style. Our hotel was built in 1929 and due to its 53 meter height it is known as the Empire State of Madrid. Petit Palace Alcalá offers you a wonderful experience that only the most special hotels here in Madrid have. Wake up in the morning after a restful night’s sleep in one of our comfortable rooms and start your day with an exceptionally healthy breakfast buffet with panoramic views of the majestic buildings that line the streets of Alcalá and Seville. Here, without a doubt, you can enjoy one of the most beautiful breakfasts in Madrid.

• What type of hotel is Petit Palace Alcalá?

  Petit Palace Alcalá, an exclusive boutique hotel, is housed in Madrid's historic first skyscraper, the iconic 'Edificio la Unión y el Fénix Español.' Nestled in the heart of Madrid, this distinguished building embodies architectural grace, captivating with its refined art deco style and exquisite interior layout.

• What category does Petit Palace Alcalá belong to?

  Petit Palace Alcalá is a 4-star hotel offering premium services with modern facilities and spectacular city views.

• Who is Petit Palace Alcalá oriented towards?

  Petit Palace Alcalá welcomes travelers of diverse profiles, renowned for its wide range of services and facilities designed for families with children, couples, groups of friends, and business trips.

• Is Petit Palace Alcalá suitable for families with children?

  This family-friendly establishment, Petit Palace Alcalá, provides a wide variety of services for families with children, such as cribs, high chairs, bathtubs, booster seats, and a children's play area. We also offer breakfast with options for the little ones, bottle warmers upon request, and a babysitting service for an additional cost. Discover what our family hotels are like at Petit Palace.

• What interesting places are close to the Petit Palace Alcalá?

  The Petit Palace Alcalá is a hotel located in Calle de la Virgen de los Peligros, 2. The confluence of Sevilla Street with Alcalá Street is also a chance to discover the Retiro Park, the Cibeles statue and the Paseo del Prado, among other close places of interest. Our central location is excellent to start a different route through the main attractions of Madrid. The hotel fills the famous La Unión y el Fénix Español building, the first skyscraper in the city of Madrid that will astonish you with its Art Déco style. Its beautiful breakfast room on the fifth floor, is the place to be every morning. Here you can see the intersection of Calle de Alcalá with Calle de Sevilla, the Palacio de la Equitativa and its famous clock, the chariots of the sculptor Higinio Basterra, the Alcázar Theater and even the Banco de España, the Círculo de Bellas Artes, the Metrópolis building and the Cibeles square with is fountain. Take one of our free bikes to explore the surroundings: just a few steps from Puerta del Sol, Barrio de Las Letras, the impressive Retiro Park or Barrio de las Cortes, a neighbourhood with beautiful streets, delicious restaurants and the Spanish Parliament.

• What are the check-in and check-out times at Petit Palace Alcalá?

  Check-in at Petit Palace Alcalá rooms starts at 2:00 pm, and check-out is at 12:00 pm.

• Is it possible to check in earlier than the designated time at Petit Palace Alcalá?

  At Petit Palace Alcalá, the possibility of early room entry is subject to availability. If you wish to access your room earlier, please contact our reception team to check availability.

• Can you stay in Petit Palace Alcalá after checking out?

  While waiting, at Petit Palace Alcalá, you can enjoy the hotel's common areas and a welcoming hall with city views. Additionally, we offer a luggage storage service at the reception to ensure the safety of your belongings while you explore the city until the last moment.

• If I arrive early at Petit Palace Puerta del Alcalá, can I enjoy the facilities?

  Welcome to Petit Palace Alcalá. If you arrive early, feel free to enjoy our common areas and facilities until your room is ready. Don't hesitate to contact our reception team to discover all the available services and facilities.

• Can I store my luggage before check-in or after check-out at Petit Palace Alcalá?

  At Petit Palace Alcalá, we take care of your luggage in our storage. Get in touch with our reception staff to manage your bags before your arrival and at the time of check-out.

• Does Petit Palace Alcalá serve a buffet breakfast?

  The exquisite buffet-style breakfast at Petit Palace Alcalá offers a wide range of options, from sweet delights with homemade pastries to savory dishes and specially designed products for children. This allows you to choose your ideal breakfast every day.

• Are there dining options available for people with food intolerances at Petit Palace Alcalá?

  At Petit Palace Alcalá, our buffet breakfast offers a wide range of options for guests with allergies or intolerances, including gluten-free products, vegan alternatives, healthy choices, and lactose-free milk. Contact our dining team to discover the available food and beverage alternatives.

• Does Petit Palace Alcalá have a restaurant?

  Petit Palace Alcalá does not have a restaurant on-site, but its privileged location in the center of Madrid allows you to enjoy the diverse local gastronomy nearby.

• Is breakfast complimentary at Petit Palace Alcalá?

  Yes, breakfast at Petit Palace Alcalá is complimentary. Enjoy the best way to start the morning with a delicious breakfast and stunning views of Madrid... and it's free.

• What are the breakfast hours at Petit Palace Alcalá?

  Having breakfast at Petit Palace Alcalá is an experience you'll want to share. Our dining area boasts panoramic views of Alcalá and Sevilla streets, and you can have breakfast from 7:30 am to 10:30 am on weekdays and until 11:00 am on weekends. The most beautiful breakfast in Madrid!

• Are cots available in the rooms at Petit Palace Alcalá?

  At Petit Palace Alcalá, we care about your baby's rest and provide cots and bathtubs. Request the cot in your reservation or at the hotel reception.

• Does Petit Palace Alcalá offer laundry service?

  We offer a laundry service at Petit Palace Alcalá to clean your clothes during your stay. To know the service details, such as delivery times and additional costs, please contact our reception.

• What types of rooms does the Petit Palace Alcalá have?

  The rooms of the Hotel Petit Palace Alcalá offer you free Wi-Fi, comfortable beds and versatile spaces in the very center of Madrid. A perfect choice to spend and unforgettable stay in Madrid, whether with your partner or friends. Choose your room in the center of Madrid with personalized services. The rooms we offer you are the small interior double room (the cheapest option), the double room (ideal for 2 people), the triple room (perfect for a couple and a child), and the quadruple room (recommended for families with children).

• Are there safes in the rooms at Petit Palace Alcalá?

  All rooms at Petit Palace Alcalá come with a safe to ensure your safety and comfort.

• Are hairdryers available at Petit Palace Alcalá in the rooms?

  In every room at Petit Palace Alcalá, you'll find a hairdryer in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Alcalá?

  All rooms at Petit Palace Alcalá are equipped with a minibar to store beverages, food, or items requiring refrigeration.

• Is the Petit Palace Alcalá a pet friendly hotel that allows the accommodation of pets?

  Yes, the Petit Palace Alcalá is a boutique pet friendly hotel in the center of Madrid that allows furry friends. We offer a bed, a bowl and food for your pet. Our hotel is a very good accommodation for those who are traveling with cats and dogs due to its central location in Madrid. From Arenal street you can walk through the city center, Fuencarral, Gran Vía, Puerta del Sol, Chueca, Malasaña... You can also go for a walk with your pet through the nearby famous Retiro Park, which is located just over 1 kilometer away from the hotel. Oh, by the way. The Petit Palace Alcalá is a hotel available for cats, dogs and other furry friends in the center of Madrid with no additional cost… but this free accommodation is only available if you book on this official website. In case you prefer to do a reservation with us through another website, the accommodation of your pet has an additional cost of €25 per stay and pet. Book with us and enjoy Madrid with your pet!

• Are pets allowed in the rooms at Petit Palace Alcalá?

  At Petit Palace Alcalá, you can share your room with your pet, as we are a pet-friendly hotel that allows pets to stay in the same reserved rooms.

• Is there a cost for accommodating pets at Petit Palace Alcalá?

  Booking your pet's stay through Petit Palace Alcalá's official website means your pet stays for free. If you book through other platforms, an additional charge of €25 per stay applies.

• What pet services does Petit Palace Alcalá offer?

  At Petit Palace Alcalá, we provide water bowls and a bed for your pet, ensuring your travel companion's comfort throughout the stay.

• In what languages is reception attended at Petit Palace Alcalá?

  Our reception team at Petit Palace Alcalá is available to assist you in multiple languages: Spanish, English, French, and Italian.

• What services does Petit Palace Alcalá offer at reception?

  Petit Palace Alcalá offers a wide range of practical services, such as Wi-Fi, laundry, complimentary bike rentals, tourist information, work areas, and a welcoming lobby with sofas and a vapor fireplace.

• What is the smoking policy at Petit Palace Alcalá?

  Petit Palace Alcalá is a smoke-free environment, strictly prohibiting smoking in both rooms and common areas of the hotel.

• Is Petit Palace Alcalá a hotel committed to environmental sustainability?

  At Petit Palace Alcalá, we are committed to environmental management through programs focusing on energy efficiency, water conservation, waste reduction, and sustainable purchases.

• Do the rooms at Petit Palace Alcalá have free Wi-Fi?

  Wi-Fi connection at Petit Palace Alcalá is free for our guests and available in both rooms and common areas.

• What parking options does Petit Palace Alcalá offer?

  Petit Palace Alcalá doesn't have its own parking, we can offer a discount to our guests at an external parking close to the hotel. Remember that our hotel is in a restricted zone to access the center of Madrid, and vehicles need to have the environmental label. Inquire at reception for more details.

• Are there accessible rooms for people with disabilities at Petit Palace Alcalá?

• Are there discounts for returning guests at Petit Palace Alcalá?

  When staying at Petit Palace Alcalá, as a member of The Tripster Club, you gain exclusive benefits. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY from your first stay. Also, accumulate bookings to get discounts on future stays, dining services, and access to premium services. Join the Tripster Club now!