FAQs

Get all the details about ITC Mora (formerly known as ITC Mora by Soho Boutique). The FAQ page provides the most common inquiries made by travelers like you.

• What are the main services of ITC Mora?

  ITC Mora offers essential services for a practical and comfortable stay in Madrid. These include a 24-hour reception, free Wi-Fi, luggage storage, breakfast service, and the attentive support of our team to assist you during your visit to Madrid.

• Where is ITC Mora located?

  ITC Mora is located at Paseo del Prado, 32, 28014 Madrid, Spain, opposite the Royal Botanical Garden, close to Madrid’s main museums and just a short distance from Madrid-Atocha train station.

• What are the main points of interest near ITC Mora?

  ITC Mora enjoys a privileged location next to Madrid’s so-called Art Triangle. From here, guests can easily reach the Prado Museum, the Reina Sofía Museum, the Thyssen-Bornemisza Museum, Retiro Park and Atocha Station. Nearby, visitors will also find CaixaForum Madrid, the Serrería Belga Cultural Space, La Casa Encendida, and the Royal Observatory of Madrid.

• What category is ITC Mora?

  ITC Mora is a 2-star hotel, ideal for travellers seeking a functional, comfortable and well-located base to explore Madrid’s cultural highlights.

• What are the check-in and check-out times at ITC Mora?

  Check-in is from 2:00 p.m. and check-out is until 12:00 noon. The hotel offers flexibility whenever occupancy allows.

• Is early check-in available at ITC Mora?

  Yes, early check-in is possible depending on availability. If the room is not ready, the reception team can store your luggage upon request. Please contact us at any time to check real-time availability and enjoy Madrid without worries.

• Can I store my luggage before check-in or after check-out?

  Yes, the hotel provides luggage storage before arrival and after departure.

• Does ITC Mora serve buffet breakfast?

  No, the hotel offers an à la carte breakfast service to start your day before exploring the city or attending business meetings.

• Does ITC Mora have a swimming pool?

  No, ITC Mora does not have a swimming pool.

• What parking options does ITC Mora offer?

  The hotel does not have its own parking, and parking in the Paseo del Prado area is not guaranteed. Please contact us for nearby parking alternatives.

• What food and beverage options are available at ITC Mora?

  The hotel offers breakfast service and is surrounded by cafés, restaurants, and dining venues where guests can enjoy Madrid’s cuisine.

• Are pets allowed at ITC Mora?

  No. ITC Mora does not allow pets.

• What is the smoking policy at ITC Mora?

  Smoking is not permitted in guest rooms or indoor areas of the hotel.

• Is Wi-Fi available for guests at ITC Mora?

  Yes, the hotel offers free Wi-Fi throughout all its facilities, allowing guests to stay connected during their visit to Madrid.