FAQ

Frequently asked questions

Here are the most frequently asked questions (FAQ) from users. If you have any questions that are not listed here, please contact us.

  • Is the Petit Palace Santa Barbara a pet friendly hotel that allows the accommodation of pets?

    Yes, Petit Palace Hotels is a pet friendly hotel chain that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at my Petit Palace hotel once I have checked out?

    Yes, your Petit Palace hotel allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What kind of family services with children does Petit Palace offer?

    The Petit Palace hotels are ideal for families who travel with children. We have family rooms for up to 6 people, gifts for children, playgrounds ...

  • Can I book the hotels of ICON Hotels on petitpalace.com?

    Yes, of course you can. Discover a new hotel concept for the most sophisticated users. Understand a new meaning of luxury and immerse yourself in a city when you stay at any of the unique hotels from the ICON Hotels, located in the heart of Barcelona, Málaga, Mallorca and Madrid.

  • How are the breakfasts at Petit Palace hotels?

    We know that breakfast is the most important meal of the day, and at Petit Palace we have set ourselves the challenge of also making it the best meal of the day. We have therefore upgraded our daily buffet breakfast, serving healthier, fresher and more natural food, all freshly prepared at the hotel every day. Each day only has one start, make it an epic one!

  • Does the internet Wi-Fi connection have any cost at Petit Palace hotels?

    Clients' internet connection is free at Petit Palace hotels. In addition, our hotels offers a MIFI service (internet with free data throughout the city)

  • Can I get a free bike at Petit Palace hotels?

    Yes, Petit Palace Hotels is a bike friendly hotel chain. Our bicycles are free. You just have to make your reservation at the reception.

  • What entertainment options does the Petit Palace offer?

    Petit Palace offers you some special services such as bicycle rental, MIFI, Wi-Fi, room service, 24 hours reception...

  • What COVID-19 health security measures have been taken at Petit Palace?

    At Petit Palace Hotels we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...