FAQ

Here are the most frequently asked questions (FAQ) from users. If you have any questions that are not listed here, please contact us.

• Which hotels are participating in the Black Friday promotion?

  All our hotels and all rooms are available for you. The Black Friday offer proposes you book all rooms at all Petit Palace, ICON Hotels, and Sunotel hotels at the best online price. If you are a Black Friday lover, the most anticipated time of the year is about to arrive: choose your travel dates and select from our hotels in Madrid, Barcelona, Seville, Bilbao, Valencia, Málaga, Mallorca, and Porto. The maximum existing discount is -45% if you are a Royal member of The Tripster Club.

• What conditions apply to the Petit Palace Black Friday offer?

  Reservations with the Black Friday discount are exclusive to individuals and are non-refundable; therefore, free cancellations are not accepted and they are not intended for companies or corporate programs. The valid stay period for these reservations is from November 17, 2025, to March 31, 2026. The offer applies to all hotels and rooms of Petit Palace, ICON Hotels, and Sunotel, with a base discount of 30%, plus the exclusive benefits of The Tripster Club, which include free services and additional discounts of up to 45% if you are a Royal member. The promotional code for the campaign is BLACKESCAPE**.

• What other conditions does the Petit Palace Black Friday offer have?

  Black Friday bookings are non-refundable individual bookings, meaning they are not corporate bookings and do not allow free cancellation. The stay period is from November 17, 2025, to March 31, 2026. The Black Friday offer applies to all hotels and rooms of Petit Palace, ICON Hotels, and Sunotel. The discount is -30% plus the exclusive benefits of The Tripster Club (free services and additional discounts up to -45%). The promotional code for the campaign is BLACKESCAPE**.

• Can I book ICON Hotels on the Petit Palace Hotels website?

  Yes, of course you can. Discover a new hotel concept for the most sophisticated travelers. Experience a different way of understanding luxury and surround yourself with the city by staying in any of our unique hotels from the ICON Hotels collection, located in the heart of Barcelona, Málaga, Mallorca, and Madrid.

• Can I book Sunotel hotels on the Petit Palace Hotels website?

  Yes, of course you can. Sunotel has modern and functional hotels strategically located in the Eixample of Barcelona. Discover Sunotel Junior and Sunotel Aston.

• What are the breakfasts like at Petit Palace hotels?

  We know that breakfast is the most important meal of the day; and at Petit Palace, we have set ourselves a challenge, for it to also be the best. To achieve this, we have revamped our buffet breakfasts: healthier, fresher, and more natural foods, all prepared daily in the hotel itself. The day only starts once, make it epic.

• Does the internet Wi-Fi connection have any cost at Petit Palace hotels?

  Clients' internet connection is free at Petit Palace hotels. In addition, our hotels offers a MIFI service (internet with free data throughout the city)

• Can I get a free bike at Petit Palace hotels?

  Yes, Petit Palace is a bike-friendly hotel chain. Bicycles are free if you book your stay directly on our website. You can reserve the use of bicycles at the front desk.

• What entertainment options does the Petit Palace offer?

  Petit Palace offers you some special services such as bicycle rental, MIFI, Wi-Fi, room service, 24 hours reception...