Frequently Asked Questions · FAQs Embassy by Petit Palace

What type of hotel is Embassy by Petit Palace ?

Embassy by Petit Palace is one of Madrid’s boutique hotels with the strongest personality, thanks to a unique combination rarely found in the Spanish capital. The hotel occupies a historic 19th-century building located in the heart of the Golden Mile (46 Serrano Street), preserving original architectural features while offering contemporary boutique accommodation with a distinctly feminine style. Inside, guests are welcomed by a warm, bright and inviting atmosphere, while outside the hotel enjoys the unique privilege of direct access from Calle Serrano, Madrid’s most exclusive shopping avenue. If you want to explore the city's finest boutiques, jewellery stores, art galleries and restaurants, Embassy by Petit Palace puts you right at the heart of it all.

What category does Embassy by Petit Palace belong to?

Embassy by Petit Palace is a 4-star hotel, offering all the services for a comfortable stay in the heart of Madrid.

Who is Embassy by Petit Palace oriented towards?

Embassy by Petit Palace hosts all kinds of travelers, with the hotel being renowned for its complete range of services and facilities for adults, couples, families with children, groups of friends, and business travelers.

Is Embassy by Petit Palace suitable for families with children?

Embassy by Petit Palace offers a wide variety of family services, such as cribs, high chairs, gifts for children, children's breakfast, and babysitting service (at an additional cost)... discover the features of family-friendly hotels at ICON Hotels.

What are the check-in and check-out times at Embassy by Petit Palace?

The check-in time at Embassy by Petit Palace is at 2:00 PM, while check-out is at 12:00 PM.

Is it possible to check in earlier than the designated time at Embassy by Petit Palace?

Yes, Embassy by Petit Palace allows early check-in based on availability. Get in touch with our reception team to check if early access to your room is possible.

Can you stay in Embassy by Petit Palace after checking out?

Embassy by Petit Palace offers you the opportunity to linger in the Cocktail Room, where you can enjoy magazines or in the hotel's common areas. Additionally, we provide a luggage storage service at reception to keep your belongings safe while you make the most of Madrid until the very last minute.

If I arrive early at Embassy by Petit Palace, can I enjoy the facilities?

Welcome to Embassy by Petit Palace. If you arrive early at the hotel, you can enjoy the common areas and their facilities until your room is ready. Contact the reception team and explore the hotel's services and facilities.

Can I store my luggage before check-in or after check-out at Embassy by Petit Palace?

Yes, at Embassy by Petit Palace, we take care of your luggage at the storage. Contact our reception staff to manage the storage of your bags before and after your room stay.

Does Embassy by Petit Palace serve a buffet breakfast?

Yes, the delicious Embassy by Petit Palace breakfast is served buffet-style, giving you the choice of what to eat and drink, with a variety of sweet and savory options, as well as children's products for the little ones.

Are there dining options available for people with food intolerances at Embassy by Petit Palace?

Yes, at Embassy by Petit Palace, we offer a buffet breakfast with various options for travelers with allergies and/or intolerances, such as gluten-free products, vegan options, healthy food, or lactose-free milk. Contact the catering team for more information on available choices.

Does Embassy by Petit Palace have a restaurant?

Embassy by Petit Palace houses the FloraFina restaurant within the hotel, perfect for breakfast, lunch, dinner, or any time of the day. Embassy by Petit Palace is located in the best restaurant area in Madrid (Casa Dani, Amazónico, La Máquina Jorge Juan, El Paraguas, Ten Con Ten, StreetXo).

Is breakfast complimentary at Embassy by Petit Palace?

At Embassy by Petit Palace, you can stay with or without breakfast included. If you choose accommodation without breakfast, you still have the option to enjoy it for an additional cost.

What are the breakfast hours at Embassy by Petit Palace?

Enjoy your breakfast at Embassy by Petit Palace from Monday to Friday from 7:00 AM to 11:00 AM and on weekends and holidays from 8:00 AM to 11:15 AM.

Are cots available in the rooms at Embassy by Petit Palace?

Yes, Embassy by Petit Palace is family-friendly accommodation, and we have baby cribs available. Request the crib at the time of your booking or at the reception, and we will have it ready in your room for your baby's comfortable rest.

Does Embassy by Petit Palace offer laundry service?

Yes, Embassy by Petit Palace offers a laundry service to clean your clothes during your stay. Contact our reception to learn about the service conditions: delivery times and additional costs.

What types of rooms does Embassy by Petit Palace have?

At Embassy by Petit Palace, you will find single, double, superior double, triple, quadruple, and deluxe rooms with a terrace.

Are there safes in the rooms at Embassy by Petit Palace?

Yes, all rooms at Embassy by Petit Palace offer a safe for your use.

Are hairdryers available at Embassy by Petit Palace in the rooms?

Yes, all rooms at Embassy by Petit Palace come with a hairdryer in the bathroom for your convenience.

Are there minibars or refrigerators in the rooms at Embassy by Petit Palace?

Yes, all rooms at Embassy by Petit Palace are equipped with a minibar for storing drinks, food, or items that require refrigeration.

Is Embassy by Petit Palace a pet-friendly accommodation?

Yes, Embassy by Petit Palace is a pet-friendly accommodation for animals such as dogs and cats, among other domestic animals.

Are pets allowed in the rooms at Embassy by Petit Palace?

Yes, Embassy by Petit Palace is a pet-friendly hotel, and you can stay with your pet in the same reserved room.

Is there a cost for accommodating pets at Embassy by Petit Palace?

No, Embassy by Petit Palace is a pet-friendly hotel without an additional cost if you book through the official website. If you book through another website, the cost per stay is 25€.

What pet services does Embassy by Petit Palace offer?

At Embassy by Petit Palace, we have a water and food dispenser as well as a bed for your pet.

In what languages is reception attended at Embassy by Petit Palace?

At Embassy by Petit Palace, our reception team will assist you in Spanish, English, and French.

What services does Embassy by Petit Palace offer at reception?

At Embassy by Petit Palace, we offer useful services such as Wi-Fi internet, laundry, free bike rental, MIFI device, tourist information, among other services.

What is the smoking policy at Embassy by Petit Palace?

Smoking is not allowed in the rooms at Embassy by Petit Palace, as it is a smoke-free hotel.

Is Embassy by Petit Palace a hotel committed to environmental sustainability?

Yes, Embassy by Petit Palace is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

Do the rooms at Embassy by Petit Palace have free Wi-Fi?

The Wi-Fi internet connection at Embassy by Petit Palace is completely free for our travelers, providing quality internet both in the rooms and in the common areas.

What parking options does Embassy by Petit Palace offer?

At Embassy by Petit Palace, we do not have our own parking, but parking in nearby garages is available. We offer discounts at nearby parking lots. Check with reception for more information.

Are there accessible rooms for people with disabilities at Embassy by Petit Palace?

At Embassy by Petit Palace, there are accessible rooms with spacious areas and an adapted bathroom for people with disabilities. Check with reception for more information.

Are there discounts for returning guests at Embassy by Petit Palace?

At Embassy by Petit Palace, you gain benefits from your first stay by being part of The Tripster Club. As a member, you'll enjoy a 10% discount at any of our ICON Hotels and Petit Palace Hotels. Also, accumulate bookings to get discounts on future stays, dining, and access to premium services. I want to be a Tripster!